Salon Manager

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The ideal candidate will have experience in the beauty or wellness industry but we would be interested in applicants with a different background in a customer facing industry. The role involves leading a team of 5.

JOB PURPOSE

  • Manages the efficient and profitable running of the spa
  • Actively markets the salon to both maintain and increase client numbers
  • Responsible for the entire team including reception.
  • To lead by example demonstrating the highest standard of professionalism at all times.
  • Complete a comprehensive check of the salon before it opens and during the day, arranging for any necessary changes to schedules etc to be carried out.
  • Carry out room audits every day to ensure high standards.


KEY ACCOUNTABILITIES & RESPONSIBILITIES

  • Communicating the Sleeping Beauty culture of service to clients and staff.
  • Encourages and motivates the reception staff to ensure high standards of performance and delivery.
  • Manages the day to day staffing of the reception desk ensuring adequate staffing at all times.
  • Ensures the reception area is presented to the highest standard.
  • Manages all reception activities and ensures that all client bookings/bills are dealt with courteously and efficiently.
  • Ensures the smooth running of the reception area in particular with overall responsibility for cash and paperwork procedures.
  • Takes overall responsibility for all daily banking and the management of the petty cash.
  • Ensures that accurate records are kept of all client data and that it is reviewed and updated regularly.
  • Reviews the notice area to ensure it is well presented and up to date and all staff have read notices.
  • Completes the risk assessments of Health and Safety issues and takes action to meet the legal requirements, keeping the salon directors fully informed.
  • To plan future staff requirements to maintain staff levels and fluctuations in trade through the year.
  • To discipline and guide all members of staff to create a happy working atmosphere for the benefit of both staff and clients.
  • To ensure salon cleanliness and maintenance is in keeping with the company’s general policy on services.


DELEGATION/COMMUNICATION

  • To communicate through all staff levels
  • Company policies and procedures
  • Staff changes
  • Company plans
  • Management’s satisfaction or dissatisfaction
  • Feedback from clients
  • Delegates appropriate tasks for therapists to do when they are not fully engaged with clients.
  • To monitor, motivate and encourage the team to reach their own financial targets
  • Completes the daily huddle sheet and maintains target sheet.
  • To ensure a daily meeting is held or everyone has read the huddle sheet each day.
  • Follow the specified marketing plan and execute all aspects to the best of your ability.
  • Carries out One-to-One reviews monthly to go over retail and ratios with individual staff members.
  • Carries out appraisals and performance reviews as and when required.
  • Communicates and records any issues/complaints from either staff or clients and passes to the complaint form to directors if appropriate.
  • Provides induction training for all new staff to include job descriptions, health and safety, fire safety and evacuation procedures.
  • Carries out First Aid training and administers first aid when required.
  • To attend meetings as/when required.

FINANCIAL

  • Adheres to financial guidelines as laid down by salon directors.
  • Manages retail sales, setting targets and reviewing current sales.
  • Increase salon turnover in line with targets, analysing past and current performance and identifying areas of improvement.
  • Has overall responsibility for ensuring salon makes monthly targets.


SUPPLIERS

  • Liaise with product companies, reviewing current ranges, identifying new products and potential promotions with the salon directors.
  • Manages budget to order stock, maintaining adequate stock levels and ensuring value for money.



Requirements

Canadidates should have experience in a supervisory or management role and experience in either the beauty industry or similar industry working in a public facing role.

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