Customer Service Advisor - Scottish Widows

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End Date Monday 12 February 2024 Salary Range £24,539 - £25,830 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary Please see...

End Date

Monday 12 February 2024

Salary Range

£24,539 - £25,830


We support agile working – click here for more information on agile working options.

Agile Working Options

Hybrid Working

Job Description Summary

Please see full job description below

Job Description

JOB TITLE: Customer Service Advisor  - (Scottish Widows) 

LOCATION: Edinburgh, Port Hamilton Office 
HOURS: Full-time – 35 hours. Monday – Friday, 7 hours per day between 8am – 6pm on a shift pattern. 

WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Edinburgh office. This will be agreed by your Line Manager. 

START DATE: 8th April 2024

About this opportunity

Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you! 

We support their needs (whatever they are) driven by a clear purpose to Help Britain Grow with Purpose. 

As a Customer Service Advisor, you’ll be handling complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training* to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible. 

(*Training is full time for 8 weeks working from our modern Edinburgh city centre office, leading to the hybrid role.) 

At Scottish Widows we provide critical services to millions of Lloyds Banking Group’s Life, Pensions, Investments and General Insurance customers. This vacancy is based in either our Health Claims or Protection support team.  You will primarily focus on dealing with customer queries by telephone or completing a number of core admin tasks. 

  • You'll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures. 

  • You'll possess good attention to detail and grow the confidence to spot and call out areas we can improve our customers' journeys and experiences 

  • You’ll enjoy collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued. 

  • You’ll be prepared to work hard with your passion for delivering excellent customer service 


What you’ll need 

You'll want to put customers first - taking ownership of their queries, establishing rapport quickly and providing the highest level of customer experience. 

You will be comprehensively trained on our systems and procedures, but we are looking for candidates who can demonstrate empathy and prioritise the needs of a vulnerable customer. 

It's a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes. 

About working for us  

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.   

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.   

If you’d like reasonable adjustments to be made to the recruitment process, just let us know. 

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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