Workshop Admin Assistant

Immediate start

Based in Inverness you will be part of our Award Winning Workshop Team, this part time role involves performing a wide range of duties to support the efficient operation of the business.

Based in Inverness you will be part of our Workshop Team, this part time role involves performing a wide range of duties to support the efficient operation of the business.

Liaise with customers, colleagues and suppliers in a polite and professional manner via phone, mail, e-mail, and face-to-face to provide and process information in response to enquiries, requests and orders.

Ideally the hours will be Monday to Friday, 10am to 3pm (with a 30 minute unpaid lunch break) but can be flexible as other commitments/transport dictates. 

Job Description
Your duties will include but are not limited to:

  • Answering phone calls, dealing with customers in person, retrieving voicemails, actioning them, taking messages or re-directing them to the appropriate person or department
  • Maintaining customer and equipment database by creating and updating records ensuring accuracy and validity of information
  • Taking and recording payments for goods and services
  • Scanning and Filing
  • Collating and inputting monthly staff expenses 
  • Inputting /processing Motability Scheme Car Adaptations orders
  • Receiving deliveries, collating and matching paperwork relating to goods received
  • Undertaking relevant personal development and training to grow skills relevant to the role
  • Providing holiday and sickness cover for the Service Administrator (full time)
  • Obtaining parts prices from suppliers and inform customers
  • Ordering products for stock and customer orders
  • Processing Warranty returns
  • Inputting/processing workshop stock details
  • Undertaking any other duties and training deemed appropriate by your Supervisor or the Managing Director.
Requirements

Person Specification

Essential attributes:

  • Be willing to listen and learn
  • Have an aptitude for administration
  • Be of a very calm, caring and patient nature suited to dealing with our specialised and vulnerable customer base
  • Have excellent and clear spoken English
  • Have very good written English
  • Be organised and self-motivated with the ability to work in a fast-paced environment
  • Have a high standard of personal hygiene and presentation
  • Have good IT knowledge for duties such as using email, online ordering, online contact with customers and suppliers, stock control, simple database input etc.

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