Head of Compliance, CCOR

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End Date Sunday 18 February 2024 Salary Range £111,469 - £131,140 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary JOB TITLE:...

End Date

Sunday 18 February 2024

Salary Range

£111,469 - £131,140

We support agile working – click here for more information on agile working options.

Agile Working Options

Hybrid Working

Job Description Summary

JOB TITLE: Head of Compliance, CCOR
SALARY: £109,285 - £128,570
LOCATION(S): Halifax, Birmingham, Edinburgh
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site

ABOUT THIS OPPORTUNITY: We’re looking for a dynamic and forward-thinking Head of Function to lead our second line Consumer Compliance Oversight activity. This is an exciting and high-profile role with a focus on building relationships with strategic internal customers, acting as their business partner on all elements of compliance in the consumer business. You'll monitor a wide range of activities, ensuring compliance with relevant consumer regulations and internal Group policies, collaborating closely with internal risk management functions and local management.

As a Head of Function, you’ll be responsible for ensuring business units comply with relevant regulation as they undergo strategic change. If you love a challenge, have a thirst to improve, and are passionate about driving genuine behavioural change and putting customers at the heart of everything you do, then this is the role for you.

Job Description


  • Leading a team of compliance professionals to oversee strategic change and business as usual initiatives within the consumer businesses to ensure compliance with all relevant regulation.
  • Overseeing key risk remediation programmes, supporting delivery, and ensuring that the risk and commercial decisions on prioritisation are made in a customer centric manner.
  • Upskilling business units with a working knowledge of relevant regulations on proactive basis to ensure we are compliant by design.
  • Developing relationships with senior stakeholders and influencing across key initiatives to ensure compliance with relevant regulatory requirements.
  • Take ownership to formally grow capabilities within the team and work closely with the CCOR functional teams.
  • Personally invest in the growth of own and others' capabilities elsewhere in the organisation through mentoring and coaching.
  • Engage with senior business leaders to understand long-term strategic plans and ensure your resource is aligned accordingly.
  • Collaborate closely with technical specialists elsewhere in CCOR.


  • Technical compliance advisory experience at Group or divisional level.
  • In-depth compliance risk and regulatory knowledge; ability to conduct horizon scanning and identify emerging risks, interpret regulations, and lead effective monitoring applicable to the consumer business.
  • Proven experience of simplifying regulatory requirements into real world processes and risks which business units can apply in practice.
  • Significant work experience in supporting businesses in a partnership role and in overseeing major change programmes.
  • Has the ability to influence with impact, shaping the opinions and actions of key partners, gaining their trust and commitment to the desired outcome and demonstrates an ability to build strong relationships both internally and externally.


  • Inclusive working style that ensures everyone can be themselves in a safe environment.
  • Understanding of the Group’s Risk Management Frameworks and related appropriate Control Environment.
  • Deep knowledge of applicable regulations in the consumer space. Ability to apply this knowledge to provide practical advice to business units.
  • Record of delivering results and an awareness of the importance of documentary evidence for key decisions.
  • Ability to produce high quality written content in the form of board papers and briefings.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.

For further information please contact Helen Quinney


At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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