Work Area Manager - South Midlands Mail Centre

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Job reference number 293722 Work Area Manager - South Midlands Mail Centre Salary starting at £33,432, 10% bonus potential, 25 days annual leave and pension Full time Permanent South Midlands Mail Centre, Swan Valley, Northampton,...

Job reference number 293722


Work Area Manager - South Midlands Mail Centre


Salary starting at £33,432, 10% bonus potential, 25 days annual leave and pension


Full time


South Midlands Mail Centre, Swan Valley, Northampton, NN4 9DR


As a Work Area Manager, you will work in a busy mail centre and be responsible for managing operations in a specified area.


What does the role involve? Leading a dedicated team of full and part time employees, you’ll hold regular one to one and team meetings and review the area’s performance and plans on a daily basis. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements are essential to your role. 


Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. With line management responsibility you’ll manage your team’s sick absence, attendance, training and development and you’ll get involved in our programme of continuous improvement.  


What skills and experience are we looking for? As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following: 


Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues.  Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating. People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised. Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure. Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance.  Builds confident teams using a coaching style and ensures others are held accountable.  Uses resources to ensure delivery.  Keeps promises.  Is trusted by teams and colleagues. Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs. Customer Centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.


Shift patterns: Monday - Friday, 14:00 - 22:10


Application process If you are interested in applying, please complete your application online and submit your current CV.  Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.


Assessment Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.


About Us


At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.


Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 


We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



For more information on Royal Mail Group and our values please click here:


Closing Date: 14th February 2024. Please note, this advert may close early if the appropriate number of applications has been reached. Interviews expected: Ferurary /March



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