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Customer Service Staff - Station Grade B Internal Relief FORT WILLIAM With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse...

Customer Service Staff - Station Grade B Internal Relief 


With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland.  We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland.  We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035. 

ScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer.  We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent.  Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds. 

Duties will include sale of tickets and other rail service products, providing customers with information and assistance.  Maintenance and cleaning of station environments including platforms, waiting areas and toilets and shower rooms ensuring also that the station conforms to the service quality requirements. Keeping the station hazard free by carrying out security and health & safety checks. You will also be responsible for ice and snow clearing from platforms and other areas.

You will also be reponsible for the safe dispatch of our train services.

We are looking for evidence of a track record in delivering high levels of customer service and how you have used your excellent communication skills in previous roles. You will already be a highly motivated and flexible individual with excellent communication skills. Customer friendly focused you will also be an effective team player who can demonstrate initiative and an ability to work under pressure whilst remaining calm.

Flexibility is essential in order to meet shift requirements which will include early starts, late finishes and weekend working.  Station Grade Area and Internal Relief GPR and RDR posts will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar year.

We offer an attractive reference salary of £31,431 per annum on completion of training. During training, the trainee salary is £21,193 per annum.

As this is a safety critical post with rail industry safety requirements, there are certain medical and fitness standards that must be reached for the role.

We’ll ensure you’re rewarded for your contribution with a competitive package that includes:

Contributory Final Salary Pension scheme
Free and reduced rate rail travel for you and your family, where applicable.
Generous holiday allowance
Hapi benefits package, offered to everyone at ScotRail

Selection process: Selected candidates will be invited to complete online & classroom assessment. The final stage will be interview. The next stage for the successful candidate will be a medical, drug & alcohol screen. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period. Training initially involves a two-day on-line induction programme.


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