Store Design Manager

We have an exciting opportunity for a Store Design Manager to join our Customer team based in our Central Support Office in Lasswade. This role brings to life a best in class experience for our...

We have an exciting opportunity for a Store Design Manager to join our Customer team based in our Central Support Office in Lasswade. This role brings to life a best in class experience for our customers. Through collaboration across key functions as well as creative thinking and design the Store Design Manager will focus on all elements of the instore journey to drive sales and a great customer experience. Our Store Design Manager role offers a hybrid pattern of home working and working from our Central Support Office. You can choose to work more frequently in the office if you'd prefer.


  • Specialist in the practice of designing and optimising retail and hospitality environments
  • Developing an overall vision that is in line with the brand purpose and creates an engaging customer experience
  • Use customer insight, competitor analysis and internal transactional data to develop recommendations around flow and customer journeys
  • Consider all aspects of the internal and external environment including brand execution, signage, lighting, flooring, furnishings, music and digital touch points
  • Collaborate with Space Planning, Brand Experience and Commercial teams to develop a cohesive instore environment that keeps both customer experience and commerciality at it’s core
  • Explore the role digital touchpoints play in the store and restaurant experience and how they integrate into the layout and customer flow
  • Ensure any activity is within agreed budgets and work with suppliers to ensure the most effective use of spend
  • Design and manage installation of permanent brand execution displays
  • Develop and maintain store brand standard blue prints for all areas
  • Explore and procure fixtures for new product ranges and/or stores
  • Ability to review and analyse data to make recommendations that drive an ROI
  • Source, onboard and manage relationship with a specialist external agency
  • Develop a core base of equipment suppliers and value engineer kit in line with business requirements
  • Oversee prototyping development and ensure they’re fit for purpose, inline with regulations (where appropriate) and signed off by the technical and/or Health and Safety team
  • Manage the overview of equipment and kit volumes by store, maintenance of kit and roll out of new items

Who we are looking for

  • Strong team player, working considerately with others
  • Calm, focused and able to work under pressure
  • Passionate about delivering the right outcome for the customer
  • Proactive, driven to get things right, every time, exceptional attention to detail
  • Comfortable reviewing, using and manipulating data to make informed decisions
  • Strong planning, prioritisation, presentation, and problem-solving skills. You’ll need to be comfortable managing multiple tasks in deadlines and to budget
  • Brilliant interpersonal skills –building relationships throughout the business and with external agencies and suppliers
  • Ability to think strategically and to evaluate activity, using multiple data sources
  • Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

What we offer

  • Holiday – enjoy a well deserved break with 33 annual leave days per year (pro-rata for part time)
  • Discount – treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
  • Hybrid working – a combination of office and home working to help balance your work life balance
  • Pension – save for the future with our company contributed enhanced Group Pension Plan
  • Season ticket loans – spread the cost of travel with an interest free loan
  • Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
  • Access to Retail Trust – seek confidential support, access to a Virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
  • Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
  • Study assistance – invest in your professional development with funded courses and qualifications
  • The little things to keep you going through the day – free tea, coffee, and milk
  • Collaborative office space – with access to our wellbeing room, learning resources and even a book swap
  • Invites to our annual company conference, summer and Christmas social events

About us

At Dobbies, we’re proud to have history dating back to 1865. Founded by James Dobbie, we’re the UK’s largest garden centre retailer, with 3,800 colleagues and 77 stores, including six little dobbies, and a Central Support Office near Edinburgh.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We have something for every season, occasion and style of garden, outside and in.

Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. ? 

At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together. 

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

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