Senior IT Infrastructure Engineer

As a Senior IT Infrastructure Engineer, you will be providing key infrastructure support for all business functions. This is including (but not limited to) servers, networking and cloud solutions deployed for internal team members and...

As a Senior IT Infrastructure Engineer, you will be providing key infrastructure support for all business functions. This is including (but not limited to) servers, networking and cloud solutions deployed for internal team members and external customers. The role will involve design, deployment and management of systems while being flexible to changing business requirements. You will also be an escalation point for the IT Support Engineering team, providing guidance and training. Our Senior IT Infrastructure Engineer role offers a hybrid pattern of home working and working from our Central Support Office. You can choose to work more frequently in the office if you'd prefer.

Responsibilites

IT Team

  • Providing a point of contact for complex support issues which require a deeper knowledge of IT infrastructure and related systems.
  • Introducing improvements to the IT ticketing solution
  • Using initiative and quick thinking to solve issues whilst minimising disruption to the business or operation.
  • Proactively identifying any possible improvements to team procedures with consideration of cost and waste.
  • Documenting processes as required
  • Providing a well-run, highly available service to our customers within Dobbies – Ensuring that reporting is provided and, when set, service level agreements are being met.

Communications

  • Manage communications to IT team during planned/non-planned service disruptions
  • Contact point for 3rd party partners who are integrated to provide services to Dobbies for IT infrastructure
  • Involved in communications to team members/IT Team during major incidents involving, but not limited to, security, disruptions of service.

Systems

  • Support and Administer Microsoft 365 services including Azure, Azure AD, Office
  • Installation, configuration, and management of Windows Server and Desktop Operating Systems. (Active Directory and Group Policy)
  • Good understanding of security practices and solutions
  • Endpoint management (particularly Microsoft Intune)
  • Experience of automating tasks (PowerShell scripting knowledge)
  • Familiarity with cloud-based systems, such as web filtering systems, cloud storage solutions, and cloud-based applications
  • Good understanding of requirements for secure networking
  • Test, evaluate and maintenance security products and policies

Who we are looking for

  • Strong technical background, with a proven track record of successfully delivering advanced technical support
  • Excellent communication skills
  • Ability to communicate with all levels internally, frontline to Senior Leadership Team
  • Positive attitude to improvement. Keen for development and learning new technology
  • Experience of major incidents and ability to manage pressure under those conditions
  • Approachable to all team members and customers
  • Proactive and Project Focussed, taking ownership of tasks and seeing them through to completion.
  • Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

What we offer

  • Holiday – enjoy a well deserved break with 33 annual leave days per year (pro-rata for part time)
  • Discount – treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
  • Hybrid working – a combination of office and home working to help balance your work life balance
  • Pension – save for the future with our company contributed enhanced Group Pension Plan
  • Season ticket loans – spread the cost of travel with an interest free loan
  • Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
  • Access to Retail Trust – seek confidential support, access to a Virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
  • Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
  • Study assistance – invest in your professional development with funded courses and qualifications
  • The little things to keep you going through the day – free tea, coffee, and milk
  • Collaborative office space – with access to our wellbeing room, learning resources and even a book swap
  • Invites to our annual company conference, summer and Christmas social events

About us

At Dobbies, we’re proud to have history dating back to 1865. Founded by James Dobbie, we’re the UK’s largest garden centre retailer, with 3,800 colleagues and 77 stores, including six little dobbies, and a Central Support Office near Edinburgh.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We have something for every season, occasion and style of garden, outside and in.

Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. ? 

At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together. 

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

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