Visitor Experience Assistant x2

Located in the heart of Abernethy reserve, surrounded by Caledonian pine forest and in the shadow of the mighty Cairngorms, the Loch Garten Nature Centre is one of the RSPB’s most high-profile visitor facilities, with a legacy of delivering a top-quality visitor experience spanning over sixty years.

Visitor Experience Assistant x2 
Reference: FEB20248572 
Location: RSPB Loch Garten PH25, Abernethy National Nature Reserve 
Salary: £23,401.00 - £25,122.00 Per Annum, Pro Rata 
Contract: 8 months 
Hours: 16 hours per week, each 
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

 

Located in the heart of Abernethy reserve, surrounded by Caledonian pine forest and in the shadow of the mighty Cairngorms, the Loch Garten Nature Centre is one of the RSPB’s most high-profile visitor facilities, with a legacy of delivering a top-quality visitor experience spanning over sixty years. We are looking for two part-time seasonal Visitor Experience Assistants to join the team and help deliver the visitor experience at the Nature Centre.

 

Loch Garten is RSPB Scotland’s premier site for building support for nature conservation. It is a 7-day-a-week seasonal facility and has recently undergone a complete refurbishment which widened the focus of the visitor experience from a single species (osprey) to a wider reserve focus – in particular on the Caledonian pine forest habitat and the species which live here. We are also nearing the end of a project to bring running water to the site, which will give us better facilities for visitors and the team, including a Changing Places for those with disabilities. This represents an exciting new era for the Loch Garten Nature Centre, and we are keen to share these upgraded facilities with a wide audience, helping our visitors to connect with the nature surrounding them and growing support for nature conservation.  

 

As a Loch Garten Visitor Experience Assistant, you will be part of a dedicated and enthusiastic team, including visitor experience and retail, bringing the story of the forest to life for all visitors. Abernethy reserve is part of the Cairngorms Connect partnership, and you will work to ensure the partnership aims are communicated effectively and inspiringly at the Nature Centre.  

 

You will work with visitor experience and retail colleagues to ensure the efficient day to day running of the Centre - guaranteeing a high quality, on brand, visitor experience for all, and maintaining exceptional customer care standards. You will occasionally be asked to swap your shift to patrol the local trails in the evening with a colleague, to engage with visitors who may be wild camping, ensuring the forest and local communities are protected from visitor impacts, including wildfire.

 

This is an ideal opportunity for someone who is keen to develop and grow in visitor engagement.

 

Responsibilities:

  • Working with colleagues to ensure the efficient and smooth day-to-day running of the Centre, upholding exceptional customer care standards.
  • Deliver a top-class, on-brand experience for visitors, ensuring every visitor has positive and memorable contact with the RSPB.
  • Proactively facilitate and enhance visits from people / groups with additional needs.
  • Give presentations to visitors via daily talks and occasionally help on guided walks. 
  • Ensure the visitor centre and environs, visitor facilities and equipment are maintained and presented to a high standard.

Essential skills, knowledge and experience:

  • A passion for nature and conservation.
  • Excellent verbal communication and people engagement skills. 
  • A team player with the ability to also work on own initiative. 
  • Ability to respond to customer needs and feedback. 
  • Able to build and maintain strong working relationships.
  • Ability and willingness to work flexibly including weekends and occasional evenings.

Desirable skills, knowledge and experience:

  • Experience of delivering a high-quality visitor offer. 
  • Working knowledge of Equal Opportunities & Diversity.
  • Health and Safety in the workplace.
  • Ability to travel in rural areas during work hours without reliance on public transport.
  • A driving licence is desirable but not essential. 

Additional Information

  • This role is based in a remote and rural location and will involve lone working, weekend and occasional evening working. 
  • Some standby and on-call work will be required. 

 

Closing date: 23:59, Sunday 21st April 2024 
We are looking to conduct interviews for this position as soon as suitable candidates present themselves, so please do not delay in applying. 
Please note that we are actively recruiting for this vacancy, and reserve the right to close once sufficient applications have been received. 

 

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. 

 

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. 

 

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

 

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application. 

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