Senior Delivery Manager

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Job Introduction The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an...

Job Introduction

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.

As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology.  From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway – we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.

Get ready to embark on a journey where your skills will not just be utilised; they'll be honed and expanded. You're not just joining a team; you're becoming part of a collective force helping to build and operate a railway fit for the next 200 years!

Main Responsibility

Lead the end-to-end development and delivery of several projects within a broader portfolio, to achieve cost, time, quality, and safety objectives in accordance with the requirements of the delivery lifecycle, governance, and company standards. Manage customer relationships and supplier relationships via commercial contracts, to enable the delivery of appropriate outcomes for the customer.

This role sits within DDaT’s Capital Delivery Portfolio and is responsible for the delivery of telecoms requirements for Scotland Railways renewals and enhancement projects. Working closely with the client in Capital Delivery Scotland and their Principal Contractors to ensure a collaborative approach to telecoms delivery. This role requires demonstrable project safety management practice and knowledge of Health and Safety best practice Common Safety Methods (CSMs) as well as Construction Design Management (CDM) legislation. .

  • Shapes the project by planning, structuring, and sequencing appropriate sets of tasks and activities to drive optimum delivery of outputs.
  • Builds and leads strong, sustainable relationships with customers, contractors, and suppliers project stakeholders to enable development and delivery of suitable customer outcomes.
  • Builds and leads the project delivery team and manages all suppliers to take accountability of dependencies, milestones and significant risks and issues in accordance with the operating model standards, guidelines and delivery lifecycles and inspires the team to maintain full engagement to enable meeting the business objectives.
  • Drives the stakeholder relationship engagement strategy, leading the development and delivery of business solutions for the customer.
  • Monitors and reviews all project delivery budgets, costs and resources, and drives governance arrangements so that plans and budgets are successfully met, and appropriate reporting is undertaken.
  • Manages risk, working with the business and using effective stakeholder management to agree common understanding to mitigate and reduce risk for the project delivery and customer outcomes.
  • Maintains effective relationships with key customers and stakeholders, so that effective and robust communication plans that underpin the solution delivery are understood, agreed and in place.
  • Identifies and implements quality and efficiency improvement initiatives to continually improve and enable more effective and qualitative processes and customer solutions.

The Ideal Candidate


  • Significant proven track record in leading and delivering successful, large scale and complex IT
  • projects and programmes.
  • Significant experience in driving and delivering though others using commercial contracts.
  • Proven experience in supplier management and delivering with commercial acumen.
  • Significant experience in leading and assuring project management artefacts.
  • Expert knowledge of project management principles, methods, techniques, tools and emerging trends
  • Formal Programme/Project Management qualification (e.g. APM/P – Certified Project Manager, Managing Successful Programmes, and Prince 2 or equivalent).
  • Significant experience in management of customer expectations, senior stakeholders and developing strong relationships across the business.
  • Strong leadership skills, influencing skills and ability to motivate and inspire confidence in others.
  • High levels of flexibility, adaptability, and broad thinking.
  • Knowledge and experience of a range of delivery/ development life cycles, e.g. Waterfall, Agile, Iterative
  • Strong financial management skills including quality forecasting
  • Proven track record in managing staff performance/underperformance and developing high performing staff and teams


  • Knowledge of/experience in the UK rail industry.
  • Proven track record of continuous improvements

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

Do you consider yourself to have a protected characteristic? If so and you require any additional support with your application, please do not hesitate to contact the Resourcer who will happily assist

Package Description

Vacancy type:  Permanent, 35 hours per week, Hybrid working of 2/3 days in the office. We welcome applications from those seeking flexible working arrangements 

Location: St Vincent Street, Glasgow

Closing date: 14th June 2024

Interviews will take place W/C 1st July 2024, these will be held Virtually 

Band & Salary: 3C


About the Company

We’re an organisation where people matter. We matter to millions.

We offer excellent benefits, including:

Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

✨ Defined benefit pension scheme.

75% subsidy on rail and underground season tickets.

Up to 75% off leisure travel.

  ️ Interest-free travel loan for train and car park season tickets.

Discounts at stations with your Network Rail pass.

Flexible/hybrid working arrangements.

️ Volunteer leave to make a positive impact.

❤ Healthcare Scheme, GymPass discounts, Cycle to work plus more.

We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments

Plus, more…. 

We are proud to be recognised as a Times Top 50 Employer for Gender Equality for the third year in a row.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority.  

We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information 

Network Rail Infrastructure Ltd


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