Senior Leadership Development Business Partner, Customer Service Leadership Development - WWCS Org

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DESCRIPTION At Amazon.com, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for an innovative and experienced leadership development (LD)...

DESCRIPTION

At Amazon.com, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for an innovative and experienced leadership development (LD) business partner to implement our strategy and roadmap on developing Amazon’s Customer Service leaders in EU/MEA. This position is located in either Luxembourg, UK, Scotland, Ireland, Germany, Italy and requires travel up to 20%. The position will require working from a site where we have a WWCS presence.

Key job responsibilities
• Create and implement the LD regional addendum aligned to CS LD’s annual roadmap for Customer Service.
• Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels and assist in implementing the annual needs analysis to determine the LD skills needed for the region.
• Design and implement LD programs tailored to the region’s needs as needed; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.
• Create and implement effective change management processes across the LDBP function, CS LD and regional stakeholder group and provide leadership development and executive coaching to senior Customer Service leaders.
• Collect, report, and analyze LD metrics to produce monthly and quarterly updates for stakeholders.
• Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills.

We are open to hiring candidates to work out of one of the following locations:

Edinburgh, SCB, GBR

BASIC QUALIFICATIONS

• BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.
• Proven work experience in the areas of management and leadership development, organization development, group facilitation, training and training design, including experience in a Leadership Development Business Partner.
• Demonstrate program management skills, and keeping multiple tasks/projects on track.
• Advanced analytical skills and experience using and presenting data to make decisions.

PREFERRED QUALIFICATIONS

• Proven advanced instructional design skills, including evaluation methodologies; experience with global design.
• Master’s Degree in a related discipline.
• Certified executive coaching experience.
• International assignment; experience working in a different country.
• Cross functional experience in an area outside of training and development.
• Demonstrate experience in influencing senior leaders/stakeholders.
• Experience working in a customer center environment.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

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