Constituency Casework and Engagement Assistant for Tim Eagle MSP

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Tim Eagle MSP is seeking a full-time Constituency Casework and Engagement Assistant based in the Highlands and Islands Region to assist him with supporting his constituents. The role is a remote-working position and we will consider part-time options too.

Job Description

Casework

  • Managing constituent casework, and responding to public enquiries.
  • Keeping caseworker up-to-date by tracking, logging and recognising when to escalate issues.
  • Communicating with constituents on a wide range of issues, including sensitive matters.
  • Advocating on constituent's behalf with relevant bodies and organsations to assist and resolve matters.
  • Briefing the MSP on casework and trends.
  • Reviewing constituent records and ensuring GDPR requirements are met.
  • Keeping constituents regularly informed about the progress of their cases.
  • Maintaining knowledge about relevant policy developments.

Engagement

  • Attending in-person and virtual constituent surgeries alongside the MSP in the Highlands and Islands Region.
  • Attending in-person and virtual meetings with stakeholders with the MSP in the Highlands and Islands Region.
  • Preparing briefings ahead of aforementioned meetings for the MSP in advance.
  • Liaising with community groups, including community councils, on emerging local issues. 
Requirements

Essential requirements

  • Have excellent organisational skills while being flexible in prioritising workloads during busy times.
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
  • Be patient and sensitive while remaining objective and open minded.
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
  • Have a natural interest in helping people with a curiosity to probe for further information where required.
  • Have basic IT skills including using Microsoft Outlook and Microsoft Word.
  • Work in a confidential manner at all times.
  • Self-motivated and able to work independently.
  • Be prepared to travel to different parts of the Highlands and Islands Region when required.

Desirable

  • Experience of using a case management system would be desirable.
  • Have research skills and policy knowledge.
  • A full driving licence and access to a car.

How to apply

Your CV should be no more than two pages.

Your supporting statement should outline how you meet the requirements detailed above for this role and should be no more than one page.

Applications that do not include a supporting statement may not be considered.

Please send your CV and cover letter as a single document.

Initial interviews will take place virtually over Microsoft Teams.

Closing date is 17:00 on Friday 28th June 2024

 

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