Operations Manager

Our club plus members are at the heart of what we do, so exceptional customer service and driving member loyalty is our main priority. To play an essential role in delivering this we are looking...

Our club plus members are at the heart of what we do, so exceptional customer service and driving member loyalty is our main priority. To play an essential role in delivering this we are looking for an Operations Manager to join the Dobbie’s Team. This is a compliance role which includes loss prevention, health & safety, stock management, plus the management of out of hours replenishment. You'll spend your time leading your team to deliver compliance, exceptional customer service and shop floor standards. Your proactive thinking and retail management expertise will make the most of every sales opportunity.

Responsibilities

  • Overseeing the centre operations, maximising profitable sales and growth while creating a unique customer focussed environment. 
  • Taking the lead in creating a great place to work for everyone on a day to day basis whilst thinking ahead to ensure your team have a development journey with Dobbies. 
  • Sparking your team’s passion for delivering the best customer experience possible by creating a brilliant customer journey. 
  • Working closely with our central support teams, maintaining top notch communication, stock supply and response. 
  • Ensuring compliance and health & safety regulations are carried out across the centre, whilst caring for employee and customers welfare at all times 
  • As a member of the senior management team you will also have duty manager responsibilities including key holder duties. 

Who we are looking for

  • You’ll bring operations expertise with proven experience of retail operations management. 
  • Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working. 
  • Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment. 
  • Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements. 
  • Positivity managing change, you'll lead the team through each season with care and motivation to deliver the best. 
  • Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

What we offer

  • Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required 
  • Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls 
  • Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
  • Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
  • Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
  • Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers 

About us

At Dobbies, we’re proud to have history dating back to 1865. Founded by James Dobbie, we’re the UK’s largest garden centre retailer, with 3,800 colleagues and 77 stores, including six little dobbies, and a Central Support Office near Edinburgh.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We have something for every season, occasion and style of garden, outside and in.

Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. 

At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together. 

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

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