Senior Operational Manager

Create an alert for jobs like this

Be the first to get notified when new jobs are added

You can unsubscribe at any time.

Role Responsibility: Senior Operational Manager G4S Care and Rehabilitation Services HMP Parc, Bridgend, CF35 6AP Salary £44,910.92 per annum Permanent, Full Time, 40 hours per week Benefits: Company Pension, free on-site parking, on-site canteen, ongoing...

Role Responsibility:

Senior Operational Manager 

G4S Care and Rehabilitation Services

HMP Parc, Bridgend, CF35 6AP

Salary £44,910.92 per annum

Permanent, Full Time, 40 hours per week

Benefits:  Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts.

Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. HMP & YOI Parc accommodates 1038 convicted male adult prisoners and remand/ convicted young offenders and young people in a secure but modern environment.

We now have an opportunity for a Senior Operational Manager to join our team at HMP Parc.

The successful candidate will ensure that all functions are in compliance with the prison service requirements and that key performance targets are achieved and delivered to the highest standards

Key Responsibilities:

  • Ensure compliance with performance monitoring and KPTs in areas of responsibility, to include serious assaults, doubling, time unlocked.
  • Ensuring that all operational policies and procedures meet contractual compliance
  • All prison service instructions are implemented and audited  to promote a safe, secure and decent environment for all prisoners and staff
  • Implement any action plans arising from internal and external audits in a timely manner
  • Direct line management of unit/function to include all aspects of performance management and development of strategies through bi-monthly meetings
  • Ensure Operational Manager conducts monthly supervision with direct line reports.
  • Monitor and liaise with the unit/function Operations Manager regarding day to day issues and routines.
  • Develop direct reports through supporting FLMs through any management development programmes.
  • Represent the Residential team at monthly stability meetings.
  • Attend PEC, EAT, H&S, SIM, Security & other meetings as required to ensure the residential function is represented and up to date with current practices and legislation.
  • Ensure and assist with the continual assurance with the IPF Policy, decency and basic strategy & monitor compliance.
  • Monitor & provide assurance on stock levels to ensure continued high levels of decency through the establishments is maintained.
  • Ensure effective management of unit/function staff, to include annual staff appraisals, performance management of staff and monitoring of probation periods, and staff development through progression of NVQ’S / apprenticeships and compliance with mandatory training
  • Ensure strong working relationships with regimes and offender management to promote resettlement opportunities
  • Attend the security committee meeting as a member each month and promote security and safe working practices in areas of responsibility
  • Actively promote and ensure compliance with safer custody and violence reduction, conducting and contributing to case conferences and encouraging family liaison.
  • Ensuring the implementation of internal and external audit reports.
  • Form part of the race equality action team.
  • Undertake adjudications and Duty Director Duties as required.
  • Manage the prisoner engagement agenda to ensure regular meeting are held with prisoners and all other relevant stakeholders within the establishment in order to address any actions and provide innovative and practical solutions.
  • Assist in the promotion of creating a positive Health & Safety culture across the site leading by example, this includes reporting accidents and near misses in a timely manner & follow the applicable safe systems of work for the role.
  • G4S is committed to safeguarding and promoting the wellbeing of children and adults at risk and the post holder must support these goals.
  • The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.

The Ideal Candidate:

Essential Skills:

  • Proven managerial experience.
  • High level of resilience.
  • Experience of managing & supporting people & dealing with HR people issues.
  • Evidence of being a strong team player.
  • Previous experience as a PCO & C&R trained.
  • Experience of ACCT & CSIP.


Desirable Skills:

  • Knowledge of the Justice Service.
  • Residential experience


If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us.


HMP Parc encourages applications from Welsh speakers.


For more information on HMP Parc, please visit


Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.


G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.


Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act. 


You must be eligible to work in the UK and you will need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.

More similar jobs