Administrator - Residential Management Assistant

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Role Responsibility: Administrator - Residential Management Assistant G4S Care and Rehabilitation Services HMP Parc, Bridgend, CF35 6AP Salary £24,473.19 per annum Permanent, Full Time - 40 hours per week Benefits: Company Pension, free on-site parking,...

Role Responsibility:

Administrator - Residential Management Assistant

G4S Care and Rehabilitation Services

HMP Parc, Bridgend, CF35 6AP

Salary £24,473.19 per annum

Permanent, Full Time - 40 hours per week

Benefits:  Company Pension, free on-site parking, on-site canteen,  ongoing training and development and access to High Street Shop discounts.


Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. HMP & YOI Parc accommodates 1038 convicted male adult prisoners and remand/ convicted young offenders and young people in a secure but modern environment.


We now have an opportunity for an Administrator - Residential Management Assistant to join our team at HMP Parc.


Key Responsibilities:

  • Responsible for updating and maintaining databases / spreadsheets covering a range of activities;
  • Compiling paper documents and scanning as required to secure online files / databases;
  • Build and prepare paper / electronic documents for operational and resettlement purposes;
  • Managing daily mail into and out of the YPU;
  • Compiling, producing and disseminating monthly and quarterly reporting statistics and reports to internal and external stakeholders;
  • Co-ordinating various operational and resettlement monthly / quarterly meetings, disseminating agendas and completed minutes;
  • Dissemination of communication to young people, YPU and wider staffing group as required via email and other databases;
  • Compiling, maintaining, closing and appropriately archiving young person files, both electronically and in physical form;
  • Acting as ‘front of house’ for the Young Person’s Unit, receiving, relaying and recording communication from external agencies and family members where appropriate;
  • Co-ordination of online booking systems for visitors as required;
  • Administration of resettlement systems and databases in line with national standards;
  • Collating and relaying information between internal and external stakeholders as required;
  • Managing internal room booking systems for interventions, meetings and professional visitors;
  • Processing and monitoring of stationary / ‘office hub’ orders, maintenance requests, young person applications, complaints and safeguarding referrals in line with internal processes;
  • Undertaking and reporting on internal assurance processes as required;
  • To provide general administrative support for the Head of Young Person’s Unit, senior managers, operational and resettlement staff;
  • Provide cover in the absence of other Residential Administrators as agreed;
  • Attend internal training courses as directed;
  • Support sickness management
  • To provide admin support for specific areas as part of the ongoing action plan;
  • Any other management admin task assigned to you by the SOM or Head of YPU

The Ideal Candidate:

Essential Skills:

  • Excellent communications skills and organised in managing daily tasks
  • Competent user of Microsoft Office and Google systems
  • Experience of working in a busy pressured environment
  • Must be able to work as part of a team but also on own initiative
  • GCSE Maths and English (A – C) or equivalent


Desirable Skills

  • Previous knowledge of criminal justice setting / working in a custodial environment
  • Previous experience in administrative or business support role
  • Higher level qualifications in computing / IT


If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us.


HMP Parc encourages applications from Welsh speakers.


For more information on HMP Parc, please visit 


Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.


G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.


Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act. 


You must be eligible to work in the UK and you will need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.



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