Retail Team Leader

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Job Introduction As a Front of House Lead at Sodexo in Chivas Brothers Kilmalid. Stirling Road, Dumbarton, Scotland, G82 2SS , you will provide a warm welcome and make that all-important first impression to our...

Job Introduction

As a Front of House Lead at Sodexo in Chivas Brothers Kilmalid. Stirling Road, Dumbarton, Scotland, G82 2SS, you will provide a warm welcome and make that all-important first impression to our colleagues and visitors. This is your chance to show your 5-star customer service skills and make a meaningful impact within a prestigious corporate setting. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.  

What you’ll do: 

  • Keeping up-to-date with Retail Ranger promotions and RSP (Recommend Selling Prices)
  • Ensure that the Kappture EPOS Till data reflects the current tariffs, RSP & Promotions
  • Late requests and amendments for hospitality (and free issues) – ensuring that admin bills back correctly to CBL
  • Ensure compliance in relation to allergens.
  • Client & customer satisfaction
  • Employee performance, supervision & training to comply with HSE
  • Customer satisfaction with the catering outlets and hospitality service
  • Motivation of Front of House Team

What you bring:  

  • Client and customer focused mindset
  •  Experience with front of house catering & retail outlets
  •  IT/PC skills advantageous
  • Good communication skills
  • Ability to manage a team

What we offer:  

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

  • Unlimited access to an online platform offering mental health and wellbeing support.
  • Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
  • Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
  • The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
  • Money Insights and financial benefits via the Salary Finance Platform.
  • Save for your future by becoming a member of the Sodexo Retirement Plan
  • A death in Service benefit for colleagues who pass away whilst employed by Sodexo
  • Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
  • Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
  • Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
  • Flexible and dynamic work environment  
  • Competitive compensation  
  • Full training and full protective uniform supplied  

Ready to be part of something greater? Apply today!  

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description


  • Shift Pattern: Monday to Friday with Possible Weekend Work
  • 35 Hours per week
  • £12.85 per hour
  • Training, development, and progression opportunities
  • Refer a friend scheme (Talent Spotters)
  • Online Recognition Scheme (Reward Hub)
  • Check your local transport links here: - the destination you should input is (G82 2SS)

About the Company

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click to read more about what we do to promote an inclusive culture.

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