Business Support Manager - Insurance, Pensions & Investments COO

End Date Friday 12 July 2024 Salary Range £57,546 - £63,940 We support flexible working – click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary . Job...

End Date

Friday 12 July 2024

Salary Range

£57,546 - £63,940

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Share

Job Description Summary


Job Description

JOB TITLE: 115317 Business Support Manager - IP&I COO

SALARY: £57,500 - £70,000 DOE

LOCATION(S): Edinburgh

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh office.

About this opportunity

An exciting opportunity has arisen to be Business Support Manager to the Chief Operating Officer for Insurance, Pensions & Investments COO! The role will work closely with the Chief Operating Officer and Executive Assistant (EA) to facilitate and support the Insurance, Pensions and Investments strategy, including ensuring we provide an outstanding service to our customers.

As the BSM, you'll work in partnership with the EA to enable the smooth running of the Executive Office. You'll be responsible for responding on behalf of COO on a various issues, effectively managing the collation of inputs across the team and facilitating timely and robust decision making to drive the delivery of strategic outputs. In turn, you'll develop strong partner management across a varied group, working closely with a variety of IP&I teams and partners to ensure the efficiency and effectiveness of the team.

This role provides an excellent opportunity to be right at the heart of the future of our business. We want you to succeed so as part of the role we'll support you in your learning and development to ensure you're able to continue growing your career during your time with us!

Key responsibilities for the role:

  • Assist the IP&I COO and EA in the day-to-day management of their role, ensuring record keeping of the office is kept to a high standard and align to the Executive Handbook, Group policies and standards.
  • In conjunction with the PA and EA, coordinate the efficient day-to-day operations in line with team needs and priorities, supporting with the effective running and alignment of IP&I COO team meetings and calls, regular colleague calls including briefings and shaping of relevant content and material.
  • Screen incoming information and communications sent to the IP&I COO, responding, rerouting and prioritising as appropriate.
  • Ensure that the IP&I COO is suitably briefed for all committees, boards and regulatory sessions in a timely manner, working with the leadership teams where required to ensure additional information is on hand.
  • Work with the broader leadership team to develop and implement plans specific to the IP&I COO, considering the wider business, customer, colleague, risk, governance and regulatory context.
  • Form relationships with our Business Partners such as Finance, Risk, Audit and People, to provide high quality support and ensure that budget targets, risk, compliance and agreed service level standards are met.
  • Undertake specific research on a wide range of subject matters, recommending solutions/actions where appropriate.

Why Lloyds Banking Group:

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too!

What you’ll need:

You'll ideally have knowledge of the IP&I landscape and capable of building positive relationships and influence at a Director level. You'll support the COO across a broad remit, ensuring that they are effectively driving their accountabilities, handling risk and oversight, prioritising their time appropriately and ensuring they are adequately prepared in advance of key meetings and committees.

  • Experience of developing and writing high quality papers for senior audiences such as Board or committee papers.
  • Second to none organisation and prioritisation skills with an ability to react quickly to new demands and balance challenging priorities.
  • Strong interpersonal skills, excellent communication skills both written and verbal.
  • Ability to work at pace in a high-pressure environment while using your judgement to make fast, data driven decisions.
  • Strong collaborator who can 'join the dots' across multiple deliverables, understanding dependencies.
  • Finally - a can-do attitude that makes you stand out!

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping!
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply now

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