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CLERICAL OFFICER GRADE 3 CO3 SUPPORT ASSISTANT LOCATION: INVERNESS With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged...




With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland.  We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland.  We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035. 

ScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer.  We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent.  Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds. 

THE ROLE: This role reports to the Admin and Support Team Leader and will assist in the provision of an efficient and professional Administration Support Service to the Depot Fleet Managers organisation.

Key Accountabilities:

  • Input of all payroll, holidays and sickness for all Engineering staff based at Inverness Depot.
  • Administration of IRMA, the rostering system.
  • Management of annual leave.
  • Maintain Absence Monitoring, Weekly Sickness and Return to Work interviews.
  • Liaise with HR admin on arrangements for staff medicals, and staff medication queries.
  • Take minutes at meetings, including discipline, grievance and absence monitoring interview and maintain records as necessary.
  • Maintain and update staff safety and competence files.
  • Word processing, photocopying and filling as required.
  • Assist staff with general queries.

Skills & Qualifications:


  • Experience in working in a Support / Administration Office
  • Experience and competence in all Microsoft Office Packages including but not limited to Word, Excel, Powerpoint, Outlook, Microsoft Teams
  • Effective organiser.  Good communication skills, both written and oral. 
  • Ability to work as part of a team or on their own initiative.
  • Good interpersonal skills. 
  • Note taking experience


  • Experience of systems including EBis, IRMA & ITrent.

Hours of work: 35-hour week Monday – Friday.  Reference Salary is £28,309 per annum

We’ll ensure you’re rewarded for your contribution with a competitive package that includes:

  • Contributory Final Salary Pension scheme 
  • Free and reduced rate rail travel for you and your family, where applicable.
  • Generous holiday allowance
  • Hapi benefits package, offered to everyone at ScotRail.

Selection process:  Assessment and Interview may form the initial stages of the selection process. The final stage for successful candidates will be a medical questionnaire. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period.

Training: Training initially involves on-line Induction.


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