Supplier Service Support

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Job Description At abrdn, our purpose is to enable our clients to be better investors. Clients worldwide trust us to find future-fit investment opportunities to deliver the outcomes they want. Our technology and insight help...

Job Description

At abrdn, our purpose is to enable our clients to be better investors.

Clients worldwide trust us to find future-fit investment opportunities to deliver the outcomes they want. Our technology and insight help empower them to make better decisions, while the powerful partnerships we build help to enhance the expertise that we offer. And by enabling clients to invest responsibly, it helps us to build a better world.

About the department

The Third Party and Supplier Relationship Team within the Adviser Business is responsible for managing all 3rd party providers aligned to the Adviser Vector. Depending on the size and scale of the 3rd party provider we have set criteria to monitor the supplier to ensure they can continue to meet what is required. We will also be engaged for any new 3rd party providers to ensure we establish the relationship and requirements at the outset.

About the role

The Third Part and Supplier Relationship Team within the Adviser business is looking for a Supplier Service Support to join the department to help provide day to day support with administration activities in relation to the supplier. The Adviser business that you will have the opportunity to work within provides support, expertise and technology for financial advisers in the UK to bring value for their businesses and their clients.

The ambition of the Adviser business is to be the easiest partner that advisers will do business with, and our purpose is to help advisory businesses thrive, so they can help their clients prosper.

Key Responsibilities

  • Provide day to day support for administration activities in relation to the Supplier.

  • Issue agenda and meeting pack in advance of the governance meetings. Issue minutes to accurately reflect the meeting and actions agreed.

  • Work with the Supplier to ensure the meetings are in place as agreed.

  • Provide support to the Relationship and Risk Manager and Service Manager to ensure that the Supplier governance is up to date all times.

  • Involvement in the budget and invoice process and make invoice payments on time ensuring relevant PO is in place.

  • Ensure regular updating of the Supplier Matrix with visibility at all times of the status of the Supplier.

About the candidate requirements

  • Excellent administrative experience including the use of Excel

  • Organises and prioritise work to efficiently accomplish tasks and meet objectives.

  • Build and maintain good working relationships with key stakeholders internally and externally

  • Self-sufficient, driven and able to work on own initiative

  • Works effectively and flexibly as part of a team and helps to support in the achievement of common initiatives and goals

We are proud to be a Disability Confident Committed employer. Therefore, if you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire and one of our team will reach out to support you through your application process.

Our benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment.  We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance.  We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.

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