Customer Assistant -Clothing & Home (Online Returns) - Braehead

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Customer Assistant - Clothing & Home - Braehead This position is an opportunity to join our instore team who are responsible for handling and processing online customer returns. Your role will be crucial in ensuring...

Customer Assistant - Clothing & Home - Braehead

This position is an opportunity to join our instore team who are responsible for handling and processing online customer returns. Your role will be crucial in ensuring that returned items are processed quickly and accurately.

Contract Start Date: 08/09/2024

Contract End Date: 28/12/2024

Work Pattern:

Vacancy 1

Week 1
Tuesday 0900-1800
Wednesday 0900-1800
Saturday 0900-1800

Week 2
Sunday 0900-1800
Thursday 0900-1800
Friday 0900-1800

Vacancy 2

Week 1
Sunday 0900-1800
Wednesday 0900-180
Friday 0900-1800

Week 2
Monday 0900-1800
Wednesday 0900-1800
Saturday 0900-1800

Please Note: If your application is successful, you will be required to attend a mandatory induction of 2 consecutive days at an Induction Hub store. This Induction Hub store may differ from your Base Store, and therefore you may be required to travel. This will be discussed during your interview.

Proposed Induction Dates: Sunday 8th September and Monday 9th September 10.00-18.00 at Argyle Street store

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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