SSA - Service & Safety Assistant - Braehead

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Start date: 08/09/2024 End date: 11/01/2025 Vacancy 1: Wk1 Sun 09-17, Mon 13-21, Thurs 13-21. Wk2 Mon - 09-17, Tues 11-19, Sat 11-19 Vacancy 2: Wk1 Sun 11-19, Thurs 09-17, Fri 11-19. Wk2 Tues 11-19,...

Start date: 08/09/2024

End date: 11/01/2025

Vacancy 1: Wk1 Sun 09-17, Mon 13-21, Thurs 13-21. Wk2 Mon - 09-17, Tues 11-19, Sat 11-19

Vacancy 2: Wk1 Sun 11-19, Thurs 09-17, Fri 11-19. Wk2 Tues 11-19, Fri 12-20, Sat 12-20

Vacancy 3: Wk1 Mon 09-17, Thurs 12-20, Sat 12-20. Wk2 Sun 11-19, Mon 11-19, Fri 10-18

Please Note: If your application is successful, you will be required to attend a mandatory induction of 2 consecutive days at an Induction Hub store. This Induction Hub store may differ from your Base Store, and therefore you may be required to travel. This will be discussed during your interview.

Proposed Induction Dates: Sunday 8th and Monday 9th September 10.00 - 18.00 at Argyle St

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. Part of this role requires you to host the entrances to our store, therefore you will provide excellent customer service, to deter any dishonest customers who enter the store. While supporting a safe and secure shopping environment as part of the wider connected security strategy team. Also, promote a culture of colleague safety and security throughout the store by reporting all incidents.

Key Accountabilities

  • Confidently welcome customers into the store and thank them when they leave with a smile and by making eye contact, and able to use a range of greeting techniques known to deter opportunistic theft Recognise and support the needs of customers
  • Support a culture of service and safety by using the service & Safety Assistant framework of activities as agreed with your line manager
  • Be knowledgeable of the store opening times, layout, products, and sales
  • Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations by adopting M&S techniques to avoid aggression
  • Respond to door alarms using excellent customer service skills, assisting them to resolve the situation as per our standard operating procedures
  • Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions to deter theft and aggression
  • Support the reporting of all security incidents in your store using the Auror incident reporting platform and SOC
  • Responsible for carrying store radio and other security devices where appropriate and engaging with police and other security personnel to improve service to M&S
  • Report any incidents of known or suspected internal theft or malpractice

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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