Station Grade B - Part-time Customer Service Staff

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Customer Service Staff - Station Grade B - Part Time - 24 hours per week BURNTISLAND With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We...

Customer Service Staff - Station Grade B - Part Time - 24 hours per week

BURNTISLAND

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland.  We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland.  We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035. 

ScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer.  We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent.  Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds. 

Duties include sale of tickets and other rail service products, providing customers with information and assistance.  Maintenance / cleaning of station environments including platforms, waiting areas and toilets. Ensuring that station complies with the Service Quality Incentive Regime.

We are looking for evidence of a track record in delivering high levels of customer service and how you have used your excellent communication skills in previous roles. You will already be a highly motivated and flexible individual with excellent communication skills. Customer friendly focused you will also be an effective team player who can demonstrate initiative and an ability to work under pressure whilst remaining calm.  A Customer Service SVQ would be advantageous as well as an understanding of COSHH.

Flexibility is essential in order to meet shift requirements.  Hours of duty are 24 hours per week. Monday - Friday 0620 - 1108.  Saturdays 0800 - 1248 hours. No Sundays. Work a 5 day week with a rolling rest day. 

We offer an attractive reference salary of £31,431 per annum (pro-rata) on completion of training. During training, the trainee salary is £21,193 per annum (pro rata).

We’ll ensure you’re rewarded for your contribution with a competitive package that includes:

Contributory Final Salary Pension scheme
Free and reduced rate rail travel for you and your family, where applicable.
Generous holiday allowance
Hapi benefits package, offered to everyone at ScotRail

Selection process: Selected candidates will be invited to complete online assessment. The final stage will be interview. The next stage for the successful candidate will be an on-line medical questionnaire. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period. Training initially involves a two-day on-line induction programme.

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