Team Support Manager - Clothing & Home - Livingston Outlet
- From £13.05 per hour
- Full Time
- Contact: Human Resources
- Reference: 300004246067000
- Posted September, 04, 2024 1:33 PM
Trainee Section Manager - Clothing and Home - 30 Hours - Livingston Outlet Permanent Position Proposed/Example Work Pattern - Week 1 Sunday 1030-1830 Monday 0600-1400 Wednesday 0600-1400 Friday 0600-1400 Week 2 Monday 1030-1830 Tuesday 1030-1830...
Trainee Section Manager - Clothing and Home - 30 Hours - Livingston Outlet
Permanent Position
Proposed/Example Work Pattern -
Week 1
Sunday 1030-1830
Monday 0600-1400
Wednesday 0600-1400
Friday 0600-1400
Week 2
Monday 1030-1830
Tuesday 1030-1830
Thursday 1230 - 2030
Saturday 1030-1830
All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held in your base store.
Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrate success within the store
- Provides feedbacktoBIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action
- Role models new ways of workingthrough the use ofdigital tools
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches,eventsand campaigns
Key Capabilities
- Understands how M&S operates,it’sstrategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, askingquestionsand giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reaction for team
Technical Skills/ Experience
- Support the delivery of excellent customer service and KPI’s across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliantbasicsand operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
The application for this job will open in a new window on the employer's own website.
Create an alert for jobs like this
Be the first to get notified when new jobs are added
You can unsubscribe at any time.
Similar jobs
-
Team Manager Nights - Musselburgh Extra
74% MatchPosted by TescoFull TimeAbout the role Availability Window Days From time To time Sun 22:00:00 07:00:00 Mon 22:00:00 07:00:00 Thu 22:00:00 07:00:00 Fri 22:00:00 07:00:00 Sat 22:00:00 07:00:00 Shift Pattern: Varies from day to day but are planned...
-
Team Manager - Galashiels Extra
72% MatchPosted by TescoFull TimeAbout the role Availability Window Days From time To time Sun 07:00:00 22:00:00 Mon 07:00:00 22:00:00 Tue 07:00:00 22:00:00 Wed 07:00:00 22:00:00 Thu 07:00:00 22:00:00 Fri 07:00:00 22:00:00 Sat 07:00:00 22:00:00 Tesco: Contract: Permanent Shift...
-
Tesco Colleague - Musselburgh Extra
70% MatchPosted by Tesco£12.02 to £13.15 per hourFull TimeAbout the role Availability Window Days From time To time Tue 05:00:00 11:00:00 Wed 05:00:00 11:00:00 Thu 05:00:00 11:00:00 Fri 05:00:00 11:00:00 Sat 05:00:00 11:00:00 Our Tesco Colleague rate of pay starts from £12.02 an...
-
-
Tesco Colleague - Kirkwall
68% MatchPosted by Tesco£12.02 to £13.15 per hourFull TimeAbout the role Availability Window Days From time To time Sun 06:00:00 15:00:00 Mon 06:00:00 15:00:00 Tue 06:00:00 15:00:00 Wed 06:00:00 15:00:00 Thu 06:00:00 15:00:00 Fri 06:00:00 15:00:00 Sat 06:00:00 15:00:00 Our Tesco Colleague rate...