Customer Service Advisor

End Date Thursday 24 October 2024 Salary Range £24,624 - £25,920 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Join our...

End Date

Thursday 24 October 2024

Salary Range

£24,624 - £25,920

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

Join our fantastic Customer Service team…

Job Description

JOB TITLE: Customer Service Advisor
 

SALARY:£24,624.  In addition you'll be eligible for an unsociable hours uplift, which varies from 10% to 50% depending on time of day and day of week meaning you could earn up to £32763.

LOCATION: Glasgow

START DATE: 25th November 2024

HOURS: Full-time (35 hours)

WORKING PATTERN: ​Night Owl - Overnight pattern.  There are 2 night owl patterns both start at 21:00 and finish at 06:45 and include weekend working, you will be placed on to a pattern to suit business needs. Examples of the pattern below:

Pattern 1:

Week 1

Mon - 21:00-06:45

Tues - 21:00-06:45

Wed - Non Work Day

Thurs - Non Work Day

Fri - Non Work Day

Sat - Non Work Day

Sun - 21:00-06:45

Pattern 1:

Week 2

Mon - 21:00-06:45

Tues - 21:00-06:45

Wed - 21:00-06:45

Thurs - Non Work Day

Fri - Non Work Day

Sat - 21:00-06:45

Sun - 21:00-06:45

Pattern 2:

Week 1

Mon - Non Work Day

Tues - 21:00-06:45

Wed - 21:00-06:45

Thurs - 21:00-06:45

Fri - 21:00-06:45

Sat - Non Work Day

Sun - Non Work Day

Pattern 2:

Week 2

Mon - Non Work Day

Tues - Non Work Day

Wed - 21:00-06:45

Thurs - 21:00-06:45

Fri - 21:00-06:45

Sat - 21:00-06:45

Sun - Non Work Day

About this opportunity

Would you like to be part of a team that makes a genuine difference to customers?

We're on the look out for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland, Lloyds Bank and MBNA brands.

  • You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
  • You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.
  • The nightshift team are our out of hour support dealing with critical demands for our vulnerable customers who need us when it matters.

From day one we'll teach you all about our products, processes and systems and you'll learn how to answer queries quickly and become better every day.

About us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and, after 12 months in the role, a wide variety of career opportunities – you'll find them all here.

What you'll need

There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme (Monday-Friday 22:00-06:00).  Whilst training you will have access to the on-site car park.

This position is mainly a home working role.  As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure wifi connection to be able to serve customers when they need us most.

You'll also:

  • Be a people person - working with your team to provide a crucial service to millions of customers.
  • Have a passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
  • Have a commitment to deliver on your promises and going above and beyond for your customer.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
From 1st April your cash package will increase in line with an annual review of pay.
If you're excited by the thought of becoming part of our team, get in touch.
 
We'd love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply now

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