Bank of Scotland - Customer Support - Edinburgh Morningside
- £23,500 to £23,550 per annum
- Full Time
- Contact: Human Resources
- Reference: End Date: October 5, 2024 (6 days left to apply)
- Posted September, 28, 2024 10:51 AM
End Date Friday 04 October 2024 Salary Range £23,500 - £23,550 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job...
End Date
Friday 04 October 2024Salary Range
£23,500 - £23,550We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are workedJob Description Summary
A full-time branch based opportunity working 35 hours per weekJob Description
JOB TITLE: Customer Support
SALARY: £23,500
LOCATION(S): Edinburgh Morningside
HOURS: 35 hours a week, including some Saturdays
WORKING PATTERN: Full-time
About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?
As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.
You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
You’ll learn to make the most of your best talent – helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.
From Day 1 we’ll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities – you'll find them all here.
About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you’ll need
- Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
- If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
The application for this job will open in a new window on the employer's own website.
Create an alert for jobs like this
Be the first to get notified when new jobs are added
You can unsubscribe at any time.
Similar jobs
-
-
-
Team Manager
69% MatchPosted by ScottishPowerFrom £42,000 per annumFull TimeTeam Manager. ScottishPower HQ, Glasgow. Salary: £42,000 per annum plus excellent benefits. Office based. Closing Date: 17 October 2024 Help us create a better future, quicker SP Energy Networks (SPEN) plays a vital role in...
-
Customer Team Leader
69% MatchPosted by The Co-operative GroupFrom £13.32 per hourFull TimeCustomer Team Leader Location: Hillside, Brae, ZE2 9QG Pay: £13.32 per hour (equivalent to £27,012 per annum) Contract: 39 hours per week + regular overtime, permanent, full time Working pattern: Varied shifts including early mornings...
-
Community Living Assistant - Edinburgh - 395409
68% MatchPosted by Capability Scotland£12.06 to £12.35 per hourFull TimeCan you help us with our ongoing mission? At Capability Scotland, our mission is to deliver the?highest quality services, tailored to the?individual needs?of disabled people. We?work in partnership?to create?innovative...