Reception Admin

Immediate start Popular

Are you interested in joining an award-winning Scottish charity whose aim is to provide support to people affected by poor mental health or wellbeing? We have an exciting opportunity for a full-time employee to join our team.

Lochaber Hope seeks to employ a full time Reception Admin person (35 hours per week) to manage the day to day running of reception; speak with prospective clients to signpost and register them for Mentoring or Counselling; and provide administration support for our Mentoring and Counselling Teams. 

As the initial person clients will speak with here at Lochaber Hope, a suitable candidate will be dedicated and passionate about supporting our community, while maintaining the values of Lochaber Hope. Ideally, they will be compassionate and able to listen, resourceful, and be able to meet people where they are with genuine care and consideration for their needs. Adoption of a non-judgemental approach will be essential as you will be working alongside a wide variety of different clients from all different backgrounds. Confidentiality, setting and maintaining boundaries are also essential to this role. 

Key skills required for the role are organisation and time management as this person will be responsible for ensuring bookings for clients are effectively managed. Knowledge of Microsoft systems is needed, and although the successful candidate will be trained on internal client management software, a good level of computer literacy is required for the role. 

Working collaboratively within a small team, the successful candidate will use their initiative, this person will be expected to have a flexible, proactive and ‘can-do’ attitude; using their organisational and time management skills to problem solve accordingly. 

Due to the nature of the role, this position will not be offered part-time or in a job-share capacity. 

Please note that there will be rolling interviews and applications for this role may close early should we find a suitable person for the position.

Requirements

PERSON SPECIFICATION

The ideal candidate will demonstrate extensive knowledge, skills and experience of:

  • professional reception service
  • keeping calendars and diary up to date
  • receiving, recording data and passing on referrals appropriately within the organisation
  • administration tasks
  • CRM data entry
  • social media / website updates
  • record keeping
  • social media, marketing support
  • some networking and partnership working
  • variety of support tasks given by line management

In addition, they will:

  • have excellent listening skills and be able to work well in a nurturing environment with a team of staff and volunteers
  • have excellent confidentiality
  • be a non-judgemental and genuine people person
  • have a full driving licence (is prefered)
  • be eligible to work in the UK/EU
  • Enhanced PVG disclosure will be required.

This Full-Time position offers a salary of £22,240 per annum, as well as the opportunity to join a generous company pension scheme and 34 days leave per year.

A CV and covering letter should be forwarded by 5pm on Wednesday the 16th of October with a 500 word personal statement on what makes you right for this post.

Job Type: Full-time

Schedule:

Monday to Friday 9 am - 5 pm 

Organisational benefits: 

• Working within a team of positive and motivated staff who are passionate about the work they do in the community.

• Access to training opportunities.

• Company Pension (opt out)

• Generous holiday allowance 34 days leave per year.

 

Starting Salary - £22,240.00 (Pro Rata) Full time 35 hours per week.

 

To apply, please email your CV and a personal statement cover letter to Juliette.garrett@lochaberhope.org.uk before 5pm Wednesday the 16th of October 2024

 

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