Customer Service Representative

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Customer Service Representative opportunities Connection Services Location: ScottishPower House, 320 St Vincent Street, Glasgow, G2 5AD Starting salary £23,151 per annum + Benefits 8:30am – 4:45pm, Monday to Friday Hybrid working (3 days in office,...

Customer Service Representative opportunities

Connection Services

Location: ScottishPower House, 320 St Vincent Street, Glasgow, G2 5AD

Starting salary £23,151 per annum + Benefits

8:30am – 4:45pm, Monday to Friday

Hybrid working (3 days in office, 2 days home working), after training period

Permanent contract

Help us create a better future, quicker 

We currently have opportunities to join our Connection Services Team, as a Customer Service Representative. You’ll be supporting customers with their application through the connections process, by providing administrative support in activities such as registering customer applications for connections work or providing post quotation support and handling payments. You’ll  respond to customers within the Guaranteed Standard timescales and will also carry out some daily reporting activities, as well as assisting in the complaints process.

You’ll be working 8:30am – 4:45pm, Monday to Friday, initially office based at our Glasgow HQ while training, with the option of a hybrid working pattern thereafter. So, whether you are looking for a traditional working week to support your work life balance, you value job security, or you’ve got longer-term ambitions to progress your career, this is an interesting role to kick start your career at SP Energy Networks. And if you’re keen to progress, we offer excellent learning and development opportunities for people with ambition and drive.

What you’ll be doing 

The Customer journey will be at the heart of everything you do, paying close attention to the customer’s needs and striving to create a positive customer experience. As a Customer Service Representative, you’ll be providing administration support focussed on one aspect of the customer journey through the connections process.

Day to day, you could be a customer’s first point of contact, answering inbound calls and emails from personal and business customers, in order to register customers applications for all connections work, including the CIC & acceptance process. You would also be using registration systems, working with capacity records, and undertaking network data transfer processes.

You could also be making outbound calls, following up on design quotations sent by our designers for new or altered power supply connections, ensuring that customers understand and are comfortable with the quotation, discussing next steps and liaising with Design Engineers if there are any changes required. Here, you would also support customers with the post quotation payment and acceptance process, ensuring that quotations are paid and accepted within a timely manner. These calls will be a point to confirm customers have had a positive experience and rate us 10/10 or to gather information if the journey has not been at this level, escalating to the designer/ Team Leader.

What you’ll bring 

We will look for you to have customer service experience, with experience of handling both inbound and outbound calls preferable and be competent in the use of Microsoft Office software, including Excel. An effective communicator, you should have the ability to understand and anticipate the customer’s needs and will have a passion for helping others, to ensure all aspects of the customer journey are positive. You will also have the ability to escalate issues when required, where the customer is not 100% happy, will thrive working in a fast-paced environment and have good attention to detail.

What’s in it for you 

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.  


At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include: 

  • 36 days annual leave 
  • Holiday purchase – perfect your work/life balance with extra annual leave 
  • Share Incentive Plan and Sharesave Scheme 
  • Payroll giving and charity matched funding
  • Technology Vouchers – save more and spread the cost of your technology purchases
  • Count us in – pledge to reduce carbon emissions and help fight climate change 
  • Electric Vehicle Schemes – to help you transition to green/clean driving 
  • Cycle to Work scheme and public transport season ticket loans 
  • Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments 
  • Access to ‘nudge’ financial wellbeing support 
  • Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

Advert will close at 23:59 GMT the day before Job Posting End Date below

October-5-2024

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