Customer Assistant - Visual Merchandising Stylist - Fort Kinnaird
- From £12 per hour
- Full Time
- Contact: Human Resources
- Reference: 300004239433831
- Posted October, 02, 2024 10:13 AM
Customer Assistant - Visual Merchandising Stylist - 37.5 Hours - Fort Kinnaird Permanent Position Proposed/Example Work Pattern - Week 1 Monday/Tuesday/Wednesday/Thursday/Saturday - 0700-1500 Week 2 Sunday/Tuesday/Wednesday/Thursday/Friday - 0700-1500 Week 3 Monday/Tuesday/Wednesday/Thursday/Friday - 0700-1500 Week 4...
Customer Assistant - Visual Merchandising Stylist - 37.5 Hours - Fort Kinnaird
Permanent Position
Proposed/Example Work Pattern -
Week 1
Monday/Tuesday/Wednesday/Thursday/Saturday - 0700-1500
Week 2
Sunday/Tuesday/Wednesday/Thursday/Friday - 0700-1500
Week 3
Monday/Tuesday/Wednesday/Thursday/Friday - 0700-1500
Week 4
Monday/Tuesday/Wednesday/Thursday/Friday - 0700-1500
All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held in your base store.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Dress and style mannequins to agreed standard each launch and throughout the season as required
- Deliver seasonal Window implementation
- Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
- Works alongside C&H colleagues to ensure correct implementation of POS each season
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Comprehensive Styling skills which can be applied across instore visual elements and windows
- Strong knowledge of Visual Merchandising principles
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
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