Front of House Manager
- £28,000 to £34,000 per annum
- Bonus scheme, discounted food
- Full Time
- Permanent
- Contact: Emma Parton
- Posted October, 25, 2024 9:56 AM
We are looking for a Front of House Manager for The Highland Soap Visitor Centre & Larder Café in Fort William. This is a new position in the company, designed to strengthen the management team. Starting salary will be dependent on experience.
The Highland Soap Visitor Centre & Larder Cafe has been a fantastic success since we opened it in December 2020. We have a large shop, which has recently doubled in size with room to double again. Our cafe has 110 covers and an outdoor events space - and all set in 6 acres of grounds with views over Ben Nevis in what is undoubtably the area’s best located tourist destination.
We are a friendly, locally-owned business with a good local reputation and a strong tourist trade. We make good quality food out of local ingredients and are increasingly becoming known nationally as a wonderful day out for a family. Opening hours are mostly 9am-5pm, 7 days though we have an ambition to do evenings in the summer. Operationally, the site is running smoothly with a strong team.
This is an exciting opportunity to run the cafe and manage a friendly hardworking team.
We are looking for someone experienced in running a busy restaurant, cafe or hotel and managing staff. Applicants should have experience in rota planning, interviewing potential new team members and operating within a budget. This role will report into our General Manager and will require working closely with our Head Chef.
If you are a proven manager with strong leadership skills looking or a new challenge, sociable hours and are passionate about delivering excellent service within the catering sector, we would love to hear from you.
Requirements
As a key member of the front of house team, you will be very much hands on and largely based on the cafe floor. The ability to delegate is essential for ensuring that the right people are in the right place at the right time to ensure that the operation runs as smoothy as possible and that our customers are served efficiently and professionally.
Front of House Manager Responsibilities:
- Working on the cafe floor; waiting tables, clearing plates, making coffee and taking orders.
- Ensuring that the relationship between the front of house function and the kitchen is one of excellent communication and passion to consistently deliver excellent quality food and drinks and fantastic service
- Ensuring that customers are served quality food in a timely manner by happy staff.
- Updating online rota system and dealing with attendance and timekeeping.
- Training, and managing food service employees.
- Scheduling employee work hours to ensure that all shifts are adequately covered.
- Regularly inspecting all work areas to ensure compliance with food health and safety regulations.
- Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving deliveries.
- Reviewing sales against previous years and driving forward ideas as to how we can utilise our fantastic space during quieter periods.
- Encouraging customer feedback and online reviews.
- Reviewing supplier records to determine if we are receiving the best possible service and pricing from all of our suppliers to ensure profitability.
Front of House Manager Requirements:
- A proven track record in a food service management role.
- First aid trained or looking to work towards this.
- Outstanding leadership and management skills and the ability to deal with any staffing issues which may arise through effective communication and the use of our company disciplinary procedures where necessary.
- Exceptional communication and customer service skills.
- Attention to detail and a determination to ensure what we deliver is the best that it can possibly be.
- Sound knowledge of food health and safety regulations.
- Excellent organisational and problem-solving skills.
This role is a full time permanent position. We are open 7 day per week and shifts will be 5/7.
Benefits:
Company Pension
Discounted or Free Food
Fantastic employee discounts
On-site parking
An extra day of paid holiday after 2 years of service to celebrate your birthday
Salary will be dependent on experience
If you are interested in joining our fantastic team, send your CV with a cover letter to emma@highlandsoaps.com
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