Team Member (Clerical)

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Team Member (Clerical) Lister Drive, Liverpool From £24,700 – 30,900 Hybrid Working, Permanent Help us create a better future, quicker ScottishPower are recruiting Team Member (Clerical) to contribute as an effective project support team member...

Team Member (Clerical)

Lister Drive, Liverpool

From  £24,700 – 30,900

Hybrid Working, Permanent

Help us create a better future, quicker

ScottishPower are recruiting Team Member (Clerical) to contribute as an effective project support team member within the Street Lighting Team.

What you’ll be doing

As Team Member (Clerical) you will provide support in all activities relating to Energy Networks, Licence Programmes managing correspondence and contacts accordingly deciding and initiating the action or communication required within the business.

You’ll be responsible for:

  • Support delivery of customer and regulatory commitments and work with various IT systems including using innovative IT solutions and best practice to improve efficiency,
  • Ensuring all customer contacts are received and actioned promptly in accordance with relevant processes,
  • Monitor and register Guaranteed Standard applying future payment process as required,
  • Provide admin and management support within all areas of the business including supporting team members to achieve objectives,
  • Deliver excellent customer service to all aspects of your operation and actively promote customer awareness standards within your area of responsibility,
  • Ensure compliance with Company Health, Safety and Environment requirements on issues as they arise,
  • Work towards a zero-accident culture and lead by example and ensure quality standards are maintained for all activities performed,
  • Provide financial awareness on activities, management reporting for key activities, and administer the impact of change of regulatory issues on the business,
  • Participate in the development and improvement of processes and procedures within Licence programmes

What you’ll bring

We’re looking for an individual to higher education or equivalent (4 GCSE grades) particularly in Maths and English and computer literate in the Microsoft Office Suite.

Skills required to be successful in post are:

  • Working knowledge of network and business data management and management reporting systems
  • Working knowledge of Regulatory Reporting Requirements, Guaranteed Standard, Voluntary Standard, Licence and Ofgem requirements
  • Ability to work as part of a multi-functional team
  • Excellent telephony skills
  • Developed customer service skills
  • Knowledge of health, safety, and environment legislation
  • Awareness of regulatory issues impacting our sector and group relationships

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

  • 36 days annual leave
  • Holiday Purchase – perfect your work/life balance with extra annual leave
  • Share Schemes
  • Payroll Giving and Charity Matched Funding
  • Technology Vouchers – save more and spread the cost of your technology purchases
  • Electric Vehicle Schemes – to help you transition to green/clean driving
  • Cycle to Work scheme and Public Transport Season Ticket Loans
  • Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
  • Life Assurance (4x salary)
  • Access to Savesmart financial wellbeing support
  • Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.

IMPORTANT

Advert will close at 23:59 GMT 19th November 2024

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

Advert will close at 23:59 GMT the day before Job Posting End Date below

November-19-2024

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