Train Delay Attributor

Train Delay Attributor Location Glasgow, GB Department Name Scotland About Network Rail Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and...

Train Delay Attributor

Location

Glasgow, GB

Department Name

Scotland

About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more!

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here.

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! 

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. 

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services.  We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing. 

Brief Description

Your decisions make all the difference...

As a train delay attributor, you’ll be passionate about providing great customer service, so when trains are delayed passengers, train and freight operating companies are fully informed of the situation in a timely manner. Our attribution team monitors real time train operations and allocates reasons for any delays.

As part of the application process for a Train Delay Attributor, all applicants are required to complete some pre-screening questions. These questions require time and concentration so please prepare for this accordingly, ensuring you read each question carefully before responding. 

About the role (External)

Your investigative skills matter.

 

As a train delay attributor you'll record, report and support solutions around train delays onyour part of the rail network, helping to keep millions moving every day.

 

You'll have a keen eye for detail as you're working with delay data, and you'll also be able to develop a good rapport with a wide range of people across your part of the network as you work to find out the root cause of each delay. You'll also be able to deal with competing deadlines, confirming responsibility of each delay with both accuracy and pace.

 

And if you make the grade then you can look forward to a rewarding and fulfilling career with acompany that recently joined the top 50 in the Glassdoor's 2021 Best Places to Work.

 

When delays happen, you'll build an accurate picture of the reasons behind them.

 

Using data and working with our signaller community and other colleagues across the railway you'll get to the heart of each delay. Having recognised the situation, you will then use this to create accurate reports and attribute the reasons for the delays. If train reporting procedures fail, you'll make a difference, from advising managers to agreeing the use of alternate train time information.

 

Your skills matter

You don't need rail experience but you do need to show how your transferrable skills meet the following.

  • Data skills - You'll need strong analytical skills and be confident in working with data.
  • People skills - You'll be able to build strong working relationships and manage different stake holder requirements.
  • Agility – With many competing deadlines and the demand for quick and accurate resolutions, you'll be experienced in managing your time with agility and flexibility.
  • IT skills – You'll be using bespoke IT systems and Windows based applications and so you'll be confident in using technology.
  • Confident decision making – making accurate and informed decisions is key in this role and you'll be confident in standing by the decisions you make.
  • Operations knowledge- The ability to develop a good understanding of railway and infrastructure operations and have a good knowledge of your local area are important for this role.
  • Presentation skills – Reporting is a key part of the Train Delay Attributor role and so you'll be able to get your message across clearly, accurately and concisely
  • Shift working – this role involves shift working and to you'll be willing and able to work on a shift basis.

How to apply (External)

As part of your initial application, all applicants are required to answer a series of Yes/No questions, relevant to the role they are applying for. 

 

In addition, applicants are required to complete 3 more detailed questions relating to your interest and knowledge of the role, relevant skills, experience, and behaviours that we are looking for. You should limit these responses to a maximum of 200 words so make every word count!

 

Remember to read all the questions carefully and take your time when thinking about your responses.

 

It should take you approximately 30 minutes to an hour to complete your application.

Please click apply to submit your CV and complete the pre-screening questions.

We're dedicated to creating an inclusive environment and we welcome applications from everyone!

Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. 

You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please contact ScotlandResourcing@networkrail.co.uk.

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.

Network Rail Benefits – To find out about what benefits we offer, click here

All applicants must complete and pass the pre-screening questions in order to be considered for this vacancy.

Grade: SUP.5

Salary: £43,768 (£39,613 whilst in training)

Closing date: Thursday 12th December 2024 - late applications will not be accepted.

We retain the right to close the advert before the listed closing date (based on application volumes) so if you are interested in this vacancy, we encourage you to make your application as early as possible.

Train Delay Attributor

Location

Glasgow, GB

Department Name

Scotland

About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more!

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here.

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! 

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. 

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services.  We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing. 

Brief Description

Your decisions make all the difference...

As a train delay attributor, you’ll be passionate about providing great customer service, so when trains are delayed passengers, train and freight operating companies are fully informed of the situation in a timely manner. Our attribution team monitors real time train operations and allocates reasons for any delays.

As part of the application process for a Train Delay Attributor, all applicants are required to complete some pre-screening questions. These questions require time and concentration so please prepare for this accordingly, ensuring you read each question carefully before responding. 

About the role (External)

Your investigative skills matter.

 

As a train delay attributor you'll record, report and support solutions around train delays onyour part of the rail network, helping to keep millions moving every day.

 

You'll have a keen eye for detail as you're working with delay data, and you'll also be able to develop a good rapport with a wide range of people across your part of the network as you work to find out the root cause of each delay. You'll also be able to deal with competing deadlines, confirming responsibility of each delay with both accuracy and pace.

 

And if you make the grade then you can look forward to a rewarding and fulfilling career with acompany that recently joined the top 50 in the Glassdoor's 2021 Best Places to Work.

 

When delays happen, you'll build an accurate picture of the reasons behind them.

 

Using data and working with our signaller community and other colleagues across the railway you'll get to the heart of each delay. Having recognised the situation, you will then use this to create accurate reports and attribute the reasons for the delays. If train reporting procedures fail, you'll make a difference, from advising managers to agreeing the use of alternate train time information.

 

Your skills matter

You don't need rail experience but you do need to show how your transferrable skills meet the following.

  • Data skills - You'll need strong analytical skills and be confident in working with data.
  • People skills - You'll be able to build strong working relationships and manage different stake holder requirements.
  • Agility – With many competing deadlines and the demand for quick and accurate resolutions, you'll be experienced in managing your time with agility and flexibility.
  • IT skills – You'll be using bespoke IT systems and Windows based applications and so you'll be confident in using technology.
  • Confident decision making – making accurate and informed decisions is key in this role and you'll be confident in standing by the decisions you make.
  • Operations knowledge- The ability to develop a good understanding of railway and infrastructure operations and have a good knowledge of your local area are important for this role.
  • Presentation skills – Reporting is a key part of the Train Delay Attributor role and so you'll be able to get your message across clearly, accurately and concisely
  • Shift working – this role involves shift working and to you'll be willing and able to work on a shift basis.

How to apply (External)

As part of your initial application, all applicants are required to answer a series of Yes/No questions, relevant to the role they are applying for. 

 

In addition, applicants are required to complete 3 more detailed questions relating to your interest and knowledge of the role, relevant skills, experience, and behaviours that we are looking for. You should limit these responses to a maximum of 200 words so make every word count!

 

Remember to read all the questions carefully and take your time when thinking about your responses.

 

It should take you approximately 30 minutes to an hour to complete your application.

Please click apply to submit your CV and complete the pre-screening questions.

We're dedicated to creating an inclusive environment and we welcome applications from everyone!

Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. 

You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please contact ScotlandResourcing@networkrail.co.uk.

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.

Network Rail Benefits – To find out about what benefits we offer, click here

All applicants must complete and pass the pre-screening questions in order to be considered for this vacancy.

Grade: SUP.5

Salary: £43,768 (£39,613 whilst in training)

Closing date: Thursday 12th December 2024 - late applications will not be accepted.

We retain the right to close the advert before the listed closing date (based on application volumes) so if you are interested in this vacancy, we encourage you to make your application as early as possible.

Train Delay Attributor

Location

Glasgow, GB

Department Name

Scotland

About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more!

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here.

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! 

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. 

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services.  We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing. 

Brief Description

Your decisions make all the difference...

As a train delay attributor, you’ll be passionate about providing great customer service, so when trains are delayed passengers, train and freight operating companies are fully informed of the situation in a timely manner. Our attribution team monitors real time train operations and allocates reasons for any delays.

As part of the application process for a Train Delay Attributor, all applicants are required to complete some pre-screening questions. These questions require time and concentration so please prepare for this accordingly, ensuring you read each question carefully before responding. 

About the role (External)

Your investigative skills matter.

 

As a train delay attributor you'll record, report and support solutions around train delays onyour part of the rail network, helping to keep millions moving every day.

 

You'll have a keen eye for detail as you're working with delay data, and you'll also be able to develop a good rapport with a wide range of people across your part of the network as you work to find out the root cause of each delay. You'll also be able to deal with competing deadlines, confirming responsibility of each delay with both accuracy and pace.

 

And if you make the grade then you can look forward to a rewarding and fulfilling career with acompany that recently joined the top 50 in the Glassdoor's 2021 Best Places to Work.

 

When delays happen, you'll build an accurate picture of the reasons behind them.

 

Using data and working with our signaller community and other colleagues across the railway you'll get to the heart of each delay. Having recognised the situation, you will then use this to create accurate reports and attribute the reasons for the delays. If train reporting procedures fail, you'll make a difference, from advising managers to agreeing the use of alternate train time information.

 

Your skills matter

You don't need rail experience but you do need to show how your transferrable skills meet the following.

  • Data skills - You'll need strong analytical skills and be confident in working with data.
  • People skills - You'll be able to build strong working relationships and manage different stake holder requirements.
  • Agility – With many competing deadlines and the demand for quick and accurate resolutions, you'll be experienced in managing your time with agility and flexibility.
  • IT skills – You'll be using bespoke IT systems and Windows based applications and so you'll be confident in using technology.
  • Confident decision making – making accurate and informed decisions is key in this role and you'll be confident in standing by the decisions you make.
  • Operations knowledge- The ability to develop a good understanding of railway and infrastructure operations and have a good knowledge of your local area are important for this role.
  • Presentation skills – Reporting is a key part of the Train Delay Attributor role and so you'll be able to get your message across clearly, accurately and concisely
  • Shift working – this role involves shift working and to you'll be willing and able to work on a shift basis.

How to apply (External)

As part of your initial application, all applicants are required to answer a series of Yes/No questions, relevant to the role they are applying for. 

 

In addition, applicants are required to complete 3 more detailed questions relating to your interest and knowledge of the role, relevant skills, experience, and behaviours that we are looking for. You should limit these responses to a maximum of 200 words so make every word count!

 

Remember to read all the questions carefully and take your time when thinking about your responses.

 

It should take you approximately 30 minutes to an hour to complete your application.

Please click apply to submit your CV and complete the pre-screening questions.

We're dedicated to creating an inclusive environment and we welcome applications from everyone!

Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. 

You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please contact ScotlandResourcing@networkrail.co.uk.

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.

Network Rail Benefits – To find out about what benefits we offer, click here

All applicants must complete and pass the pre-screening questions in order to be considered for this vacancy.

Grade: SUP.5

Salary: £43,768 (£39,613 whilst in training)

Closing date: Thursday 12th December 2024 - late applications will not be accepted.

We retain the right to close the advert before the listed closing date (based on application volumes) so if you are interested in this vacancy, we encourage you to make your application as early as possible.

Train Delay Attributor

Location

Glasgow, GB

Department Name

Scotland

About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more!

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here.

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! 

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. 

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services.  We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing. 

Brief Description

Your decisions make all the difference...

As a train delay attributor, you’ll be passionate about providing great customer service, so when trains are delayed passengers, train and freight operating companies are fully informed of the situation in a timely manner. Our attribution team monitors real time train operations and allocates reasons for any delays.

As part of the application process for a Train Delay Attributor, all applicants are required to complete some pre-screening questions. These questions require time and concentration so please prepare for this accordingly, ensuring you read each question carefully before responding. 

About the role (External)

Your investigative skills matter.

 

As a train delay attributor you'll record, report and support solutions around train delays onyour part of the rail network, helping to keep millions moving every day.

 

You'll have a keen eye for detail as you're working with delay data, and you'll also be able to develop a good rapport with a wide range of people across your part of the network as you work to find out the root cause of each delay. You'll also be able to deal with competing deadlines, confirming responsibility of each delay with both accuracy and pace.

 

And if you make the grade then you can look forward to a rewarding and fulfilling career with acompany that recently joined the top 50 in the Glassdoor's 2021 Best Places to Work.

 

When delays happen, you'll build an accurate picture of the reasons behind them.

 

Using data and working with our signaller community and other colleagues across the railway you'll get to the heart of each delay. Having recognised the situation, you will then use this to create accurate reports and attribute the reasons for the delays. If train reporting procedures fail, you'll make a difference, from advising managers to agreeing the use of alternate train time information.

 

Your skills matter

You don't need rail experience but you do need to show how your transferrable skills meet the following.

  • Data skills - You'll need strong analytical skills and be confident in working with data.
  • People skills - You'll be able to build strong working relationships and manage different stake holder requirements.
  • Agility – With many competing deadlines and the demand for quick and accurate resolutions, you'll be experienced in managing your time with agility and flexibility.
  • IT skills – You'll be using bespoke IT systems and Windows based applications and so you'll be confident in using technology.
  • Confident decision making – making accurate and informed decisions is key in this role and you'll be confident in standing by the decisions you make.
  • Operations knowledge- The ability to develop a good understanding of railway and infrastructure operations and have a good knowledge of your local area are important for this role.
  • Presentation skills – Reporting is a key part of the Train Delay Attributor role and so you'll be able to get your message across clearly, accurately and concisely
  • Shift working – this role involves shift working and to you'll be willing and able to work on a shift basis.

How to apply (External)

As part of your initial application, all applicants are required to answer a series of Yes/No questions, relevant to the role they are applying for. 

 

In addition, applicants are required to complete 3 more detailed questions relating to your interest and knowledge of the role, relevant skills, experience, and behaviours that we are looking for. You should limit these responses to a maximum of 200 words so make every word count!

 

Remember to read all the questions carefully and take your time when thinking about your responses.

 

It should take you approximately 30 minutes to an hour to complete your application.

Please click apply to submit your CV and complete the pre-screening questions.

We're dedicated to creating an inclusive environment and we welcome applications from everyone!

Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. 

You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please contact ScotlandResourcing@networkrail.co.uk.

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.

Network Rail Benefits – To find out about what benefits we offer, click here

All applicants must complete and pass the pre-screening questions in order to be considered for this vacancy.

Grade: SUP.5

Salary: £43,768 (£39,613 whilst in training)

Closing date: Thursday 12th December 2024 - late applications will not be accepted.

We retain the right to close the advert before the listed closing date (based on application volumes) so if you are interested in this vacancy, we encourage you to make your application as early as possible.

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