Delay Resolution Manager

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Delay Resolution Manager Location Glasgow, GB Department Name Scotland About Network Rail At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends...

Delay Resolution Manager

Location

Glasgow, GB

Department Name

Scotland

About Network Rail

At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. Watch our video to find out more!

Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services.  We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.

We're also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone. For more information about Network Rail click here 

Brief Description

To lead and direct Delay Resolution Coordinators in accurately understanding and investigating the cause of delays.

About the role (External)

Here are some of the duties your role will include: -


1.  Provide overall direction with regard to the application of the delay attribution guide, providing support and guidance to relevant managers across the route.


2.  Apply consistent standards, consistently, throughout the route for all delay attribution and TRUST incident creations.


3.  Capture competency gaps within the team and ensure plans address improvements needed.


4.  Undertake briefing of staff on changes to the delay attribution process and guides.


5.  Promote understanding of the delay attribution process with customers, contractors and other interested parties.


6.  Provide technical support and advice with regards to PEARS billing and Palladin files.


7.  Audit within day 8 incidents to ensure accuracy of data.


8.  Undertake competency assessments identifying, recording and implementing any development needs. 

What you will bring to the role: -

Essential

·  A1 qualified

·  Experience of managing people

·  Knowledge of Network Rail people management policies and procedures

·  Detailed understanding of business process manual and commercial environment

·  Investigation skills


·  Negotiation skills


·  Crisis management skills


·  Influencing skills

Desirable

·  Relevant experience of Railway industry

·  Understanding of negotiating machinery

·  Knowledge of budgets

How to apply (External)

Salary: £35,582 - £40,029

Network Rail Benefits – To find out about what benefits we offer, click here

Closing date: 18/12/2024

Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications. Late applications will not be accepted. 

Please note the recruitment process for this role is a Competency based interview.

Click ‘apply now’ to apply.

We're dedicated to creating an inclusive environment and we welcome applications from everyone!

Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

 Drugs and Alcohol Standard:

Our Drugs and Alcohol Standard has changed. All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.

 

Delay Resolution Manager

Location

Glasgow, GB

Department Name

Scotland

About Network Rail

At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. Watch our video to find out more!

Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services.  We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.

We're also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone. For more information about Network Rail click here 

Brief Description

To lead and direct Delay Resolution Coordinators in accurately understanding and investigating the cause of delays.

About the role (External)

Here are some of the duties your role will include: -


1.  Provide overall direction with regard to the application of the delay attribution guide, providing support and guidance to relevant managers across the route.


2.  Apply consistent standards, consistently, throughout the route for all delay attribution and TRUST incident creations.


3.  Capture competency gaps within the team and ensure plans address improvements needed.


4.  Undertake briefing of staff on changes to the delay attribution process and guides.


5.  Promote understanding of the delay attribution process with customers, contractors and other interested parties.


6.  Provide technical support and advice with regards to PEARS billing and Palladin files.


7.  Audit within day 8 incidents to ensure accuracy of data.


8.  Undertake competency assessments identifying, recording and implementing any development needs. 

What you will bring to the role: -

Essential

·  A1 qualified

·  Experience of managing people

·  Knowledge of Network Rail people management policies and procedures

·  Detailed understanding of business process manual and commercial environment

·  Investigation skills


·  Negotiation skills


·  Crisis management skills


·  Influencing skills

Desirable

·  Relevant experience of Railway industry

·  Understanding of negotiating machinery

·  Knowledge of budgets

How to apply (External)

Salary: £35,582 - £40,029

Network Rail Benefits – To find out about what benefits we offer, click here

Closing date: 18/12/2024

Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications. Late applications will not be accepted. 

Please note the recruitment process for this role is a Competency based interview.

Click ‘apply now’ to apply.

We're dedicated to creating an inclusive environment and we welcome applications from everyone!

Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

 Drugs and Alcohol Standard:

Our Drugs and Alcohol Standard has changed. All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.

 

Delay Resolution Manager

Location

Glasgow, GB

Department Name

Scotland

About Network Rail

At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. Watch our video to find out more!

Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services.  We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.

We're also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone. For more information about Network Rail click here 

Brief Description

To lead and direct Delay Resolution Coordinators in accurately understanding and investigating the cause of delays.

About the role (External)

Here are some of the duties your role will include: -


1.  Provide overall direction with regard to the application of the delay attribution guide, providing support and guidance to relevant managers across the route.


2.  Apply consistent standards, consistently, throughout the route for all delay attribution and TRUST incident creations.


3.  Capture competency gaps within the team and ensure plans address improvements needed.


4.  Undertake briefing of staff on changes to the delay attribution process and guides.


5.  Promote understanding of the delay attribution process with customers, contractors and other interested parties.


6.  Provide technical support and advice with regards to PEARS billing and Palladin files.


7.  Audit within day 8 incidents to ensure accuracy of data.


8.  Undertake competency assessments identifying, recording and implementing any development needs. 

What you will bring to the role: -

Essential

·  A1 qualified

·  Experience of managing people

·  Knowledge of Network Rail people management policies and procedures

·  Detailed understanding of business process manual and commercial environment

·  Investigation skills


·  Negotiation skills


·  Crisis management skills


·  Influencing skills

Desirable

·  Relevant experience of Railway industry

·  Understanding of negotiating machinery

·  Knowledge of budgets

How to apply (External)

Salary: £35,582 - £40,029

Network Rail Benefits – To find out about what benefits we offer, click here

Closing date: 18/12/2024

Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications. Late applications will not be accepted. 

Please note the recruitment process for this role is a Competency based interview.

Click ‘apply now’ to apply.

We're dedicated to creating an inclusive environment and we welcome applications from everyone!

Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

 Drugs and Alcohol Standard:

Our Drugs and Alcohol Standard has changed. All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.

 

Delay Resolution Manager

Location

Glasgow, GB

Department Name

Scotland

About Network Rail

At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. Watch our video to find out more!

Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services.  We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.

We're also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone. For more information about Network Rail click here 

Brief Description

To lead and direct Delay Resolution Coordinators in accurately understanding and investigating the cause of delays.

About the role (External)

Here are some of the duties your role will include: -


1.  Provide overall direction with regard to the application of the delay attribution guide, providing support and guidance to relevant managers across the route.


2.  Apply consistent standards, consistently, throughout the route for all delay attribution and TRUST incident creations.


3.  Capture competency gaps within the team and ensure plans address improvements needed.


4.  Undertake briefing of staff on changes to the delay attribution process and guides.


5.  Promote understanding of the delay attribution process with customers, contractors and other interested parties.


6.  Provide technical support and advice with regards to PEARS billing and Palladin files.


7.  Audit within day 8 incidents to ensure accuracy of data.


8.  Undertake competency assessments identifying, recording and implementing any development needs. 

What you will bring to the role: -

Essential

·  A1 qualified

·  Experience of managing people

·  Knowledge of Network Rail people management policies and procedures

·  Detailed understanding of business process manual and commercial environment

·  Investigation skills


·  Negotiation skills


·  Crisis management skills


·  Influencing skills

Desirable

·  Relevant experience of Railway industry

·  Understanding of negotiating machinery

·  Knowledge of budgets

How to apply (External)

Salary: £35,582 - £40,029

Network Rail Benefits – To find out about what benefits we offer, click here

Closing date: 18/12/2024

Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications. Late applications will not be accepted. 

Please note the recruitment process for this role is a Competency based interview.

Click ‘apply now’ to apply.

We're dedicated to creating an inclusive environment and we welcome applications from everyone!

Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

 Drugs and Alcohol Standard:

Our Drugs and Alcohol Standard has changed. All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.

 

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