Family Support Worker

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Family Support Workers provide one-to-one holistic, information, advice and support to families.

Family Support Workers provide one-to-one holistic, information, advice and support to families across Highland via phone/email/online, supporting and enabling them to improve their lives by building their confidence, empowering them to recognise their personal expertise and value, implement practical support strategies, access services, know their rights, and have their voices heard.


Each Family Support Worker will also have a specific locality remit as detailed earlier: for 1) face-to-face support activities in collaboration with local organisations and communities and 2) building relationships with local partners and communities to a) improve our reach and impact and b) identify and pursue opportunities for collaboration to effectively meet local needs within the resource available.

Family Support Worker (4 posts available)

• Post 1: Family Support Worker (Badenoch and Strathspey, Inverness, Nairn and Nairnshire) – needs to be within commuting distance of Inverness.

• Post 2: Family Support Worker (Lochaber, Easter Ross and Sutherland) – needs to be within commuting distance of Fort William.

• Post 3: Family Support Worker (Mid Ross, Caithness and Skye, Lochalsh and Wester Ross) – needs to be within commuting distance of Wick.

• Post 4: Family Support Worker (Mid Ross, Caithness and Skye, Lochalsh and Wester Ross) – needs to be within commuting distance of Portree.

Requirements
  • Experience of working alongside children, young people and/or families.
  • Knowledge and understanding of the strengths and pressures within families with additional support needs.
  • A strong value base with a commitment to a person-centred, solution-focused, outcomes-based approach.
  • Knowledge, understanding and commitment to GIRFEC, child protection and trauma-informed practice.
  • Good listening, verbal and written communication skills.
  • Experience and commitment to working in partnership and build relationships with a wide range of individuals and groups to achieve positive outcomes.
  • Organisation and planning skills with the ability to work autonomously and manage and prioritise a diverse workload.
  • Self-motivated with a flexible approach to your work and the ability to work on own initiative as well as part of a team.
  • Confident in presenting to a variety of stakeholders including families, professionals, colleagues and Board of Trustees.
  • Competent and confident in the use of new technologies, including mainstream software packages, email and internet.
  • Current full driving licence and access to own transport.

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