Business Improvement DIstrict (BID) Manager

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Do you want to take the lead in making Fort William better? The Fort William BID has a budget of £200k pa for each of the next 5 years to make an important difference to the prosperity of the town. ...

Summary:

In November, the businesses of Fort William voted to launch a Business Improvement District (BID). This organisation is to employ one person, part time, to run it and acheive its goals, which are to benefit the local economy and local businesses. 

The Fort William BID has a budget of a little under £200k pa for each of the next 5 years to make an important difference to the prosperity of the town.

You will be a sales and marketing professional with strong communication skills, the ability initiate and mange events, and to build strong partnerships. You will have previous experience of managing a successful project. 

Responsibilities:

The BID funds will be used to support the priorities of the business community, as informed by the results from a survey of businesses carried out during spring and summer. These were predominantly to improve the appearance of the town and initiatives to encourage tourism in the off-season.

To that end, these are the Key Job Duties and Responsibilities of the BID Manager 

1.    Effectively manage all programmes of work identified within the BID Business Plan and undertaken to appropriate time, cost and quality with the resources available

2.    Town Centre and geographical area of the BID are maintained to the highest quality. 

3.    Events: initiate, co-ordinate, develop and financially support events that drive footfall to stimulate the business activity of levy payers, particularly outside the core tourist season.  

4.    Maintain a website and social media to keep the businesses and the local community apprised of developments, new projects and activities of the company. 

5.    Co-ordinate and manage marketing, promotional and associated events with the assistance (where necessary) of creative, design & marketing agencies to maximise impacts and outcomes. Ensure that the company is promoted positively and that the reputation of both the Company and Fort William

6.    Act as the first point of contact for levy payers, within the framework of the Business Plan and the operational needs of the company.  

7.    Work positively and constructively with the Local Authority to ensure maximum investment and co operation in achieving the objectives of the BID Business Plan. 

8.    You will be expected to raise significant funds externally from the public sector and elsewhere to be spent on the goals of the BID. 

9.    Be accountable to the Board of Directors and undertake both operational and strategic projects to sustain the success of Fort William Business Improvement District in line with the BID Business Plan 

10. Direct and manage the BID contracts, commitments and baseline agreements in line with the BID Business Plan and formulate actions and follow up as appropriate to ensure appropriate remedial actions are taken

11. Develop effective working relationships at strategic and operational level with a variety of public agencies, private sector partners, stakeholders, press and media and other interest groups

12. Measure, monitor and be proactive in improving the Key Performance Indicator’s (KPI’s) set out in the Business Plan to the satisfaction of the Board of Directors and the members. 

13. Ensure the proper and effective operation and development of the company in accordance with the Memorandum and Articles of Association. 

14. Liaise and work with the other agencies and bodies in relation to the strategic development and economic growth of the business improvement district. 

15. Manage the overall budget in line with good practice financial control procedures to ensure that the projects and services are developed and delivered within the agreed budget. Monitor expenditure and advise the Board of the financial position of the company including the assistance with the preparation of company accounts. 

16. Manage Contractors and work with Partners to ensure projects and services are developed in a cost and time efficient manner. Ensure that all those involved in the company understand the contribution they make to and identify with the aims and objectives of the business improvement district

17. Co-ordinate and manage day to day administration of the company including office accommodation, Board of Director meetings, and any correspondence associated with the company. 

18. To work in partnership to develop and implement projects and activities relating to the town centre as agreed with the appropriate public agencies and bodies and react as appropriate to concerns and issues that may impact negatively local businesses and the town centre.

19. Comply with all necessary legislation as required.  

20. Comply with the requirements of the Planning etc (Scotland) Act 2006 in relation to Business Improvement Districts and the Regulations of 2007.

Requirements

1.      To have had a track-record for getting involved and being a ‘do-er’ in the community

2.      Be able to build local capacity and entrepreneurial spirit by leading from the front.

3.      Previous multi-functional operational business experience – a knowledge of town or city centre management  is not required  

4.      Demonstrable commitment to providing an exceptional customer service experience. 

5.      An interest in events of all kinds

6.      Experience of project and financial management and control  

7.      Evidence of knowledge and experience of both public and private sector.

8.      Ability to communicate both orally and in writing to a wide range of bodies, agencies, sectors and the local community (including ability to write clear and concise reports and presentations)

9.      An ability to prioritise and remain focused; to organise workloads of self and others with no daily supervision. 

10.   Ability to build and maintain strong working relationships with a diverse set of partners. 

11.   Ability to work under pressure and to tight deadlines

12.   Ability to effectively present a business case to key stakeholders for recommending change and improvement 

13.   Knowledge of legislation in relation to private companies.

14.   Experience of dealing with the media and press.

15.   IT skills – ability to use and adapt to a variety of Microsoft Office based and project management applications. Must be confident in using Word and Excel.

16.   Experience in marketing, event management or brand management, and have dealt with creative, design & marketing agencies

17.   An awareness and understanding of key Scottish Government and Local Authority economic development policy and strategic priorities as they pertain to town and city centres. 

18.   An awareness of the dynamics affecting the retail, leisure, office, , industrial, public and other sectors that have an interest in the town and city centres. 

19.   Ability to be able to analyse problems and adopt an innovative approach to finding solutions

20.   Be able to travel independently or access reliable transport in order to carry out the travelling requirements of the post.

21.   Be committed to developing an understanding of community issues.

22.   Be confident in driving the business forward for the benefit of members, partners and the wider regeneration aspirations of the public sector and the local community.

 

Remuneration: dependant on experience

Time commitment: 2-3 days a week

Closing date: 20th January 2025

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