Sales Associate - Victoria's Secret, St James - Edinburgh

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The Seasonal Sales Associate drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences – consistent with the brand vision. Key Responsibilities: Drives sales and growth by...

The Seasonal Sales Associate drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences – consistent with the brand vision.

Key Responsibilities:

  • Drives sales and growth by personally selling to customers
  • Connecting with multiple customers
  • Proactively engages with customers, reads cues and responds effectively
  • Creates a memorable connection by asking effective questions to identify customer needs and make additional product recommendations
  • Uses confident selling statements and is effective at overcoming customer objections
  • Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
  • Displays expert product knowledge and takes initiative where needed
  • Participates in sales goal setting with manager and tracks individual performance towards the goal
  • Delivers a friendly and efficient customer experience

All roles at Victoria’s Secret are responsible for:

  • Driving sales results and growing the business through action and productivity
  • Maintaining a focus on bras as the premier product , to build loyalty and support our “Best at Bras” culture
  • Creating customer awareness (i.e., email capture) to build customer loyalty, when applicable
  • Setting personal goals and tracking individual and team performance to the goals
  • Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
  • Taking initiative to recover and replenish merchandise, so it is available to sell
  • Understanding and adhering to visual merchandising brand standards
  • Assisting in housekeeping of sales floor and communicating maintenance issues
  • Keeping an awareness of, and building personal capability in, loss prevention
  • Reinforcing store strategy to reduce shrink
  • Supporting all activities related to providing a safe working environment
  • Understanding and demonstrating Company values

KPI's:

  • Sales
  • Sales Per Hour
  • Pounds Per Transaction
  • Transactions Per Hour
  • Bra Conversion

Qualifications:

• Exhibits an authentic desire to exceed the customers’ expectations

• Persuasive, builds enthusiasm, and inspires the customer to buy

• Proven ability to meet or exceed sales goals preferred

• Demonstrates a sense of urgency

• Has a healthy, competitive spirit, while maintaining a team focus

• Is resilient and bounces back quickly from setbacks

• Pursues opportunities to take on more responsibility

• Seeks out coaching from leaders and peers to improve productivity; leads own learning

• Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

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