Guest & Reservations Administrator
- Full Time
- Permanent
- Contact: Michaela
- Reference: WHAdminFeb2025
- Posted January, 29, 2025 4:43 PM
We are seeking a proactive and organised Guest & Reservations Administrator to join our team. This role involves overseeing a variety of administrative and operational tasks to ensure the smooth running of West Holidays. ...
The successful candidate will have a diverse role within the business.
Experience in a similar role would be an advantage, however full training will be provided for the best candidate.
Key responsibilities including but not limited to:
Guest Relations & Operations:
- Manage day to day communication with guests, addressing enquiries and providing excellent service.
- Familiarise yourself with and operate our property management software system effectively.
- Process guest payments, including charging cards for reservations and handling extensions or charges to bookings.
- Send crucial pre-arrival, in-stay and post departure information to guests.
- Monitor and respond to guest reviews across various platforms in a professional and timely manner.
Revenue Management & Reporting:
- Generate revenue reports and monitor key performance metrics.
- Adjust nightly rates and implement special pricing strategies to optimise occupancy and revenue.
- Run monthly data reports, including year on year comparisons.
Property & Client Management:
- Onboard new properties, ensuring accurate and comprehensive listings on all relevant booking channels.
- Digitally file contracts, maintain an organised system, and manage updates to guest guidebooks, website and logins.
- Report and communicate maintenance issues to property owners promptly and efficiently.
- Complete and distribute monthly client statements accurately and on time.
Marketing & Social Media:
- Schedule and manage social media posts across multiple channels to enhance brand visibility.
- Collaborate on the development and continued growth of guest welcome books and other digital marketing materials.
Training & Development:
- Attend online training sessions for our property management system to stay updated on best practises.
- Maintain proficiency in Microsoft Word and Excel for administrate tasks.
Requirements
- Good communication and interpersonal skills for managing guest and client relationships.
- Proficiency in Microsoft Office, particularly Word and Excel.
- Experience with property management software (Not essential, training provided).
- Good organisational skills and attention to detail.
- Ability to analyse data and make data-driven recommendations. (Willing to learn, if you don’t currently have experience).
- Familiarity with social media platforms.
What We Offer:
- Competitive salary based on experience.
- Training opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment.
- Opportunity to grow with the company and contribute to its success.
If you are a motivated and organised individual who thrives in a fast-paced environment, we’d love to hear from you. Apply with your CV and a cover letter detailing your relevant experience and why you’d be a great fit for this role.
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