Guest & Reservations Administrator

We are seeking a proactive and organised Guest & Reservations Administrator to join our team. This role involves overseeing a variety of administrative and operational tasks to ensure the smooth running of West Holidays. ...

The successful candidate will have a diverse role within the business.

Experience in a similar role would be an advantage, however full training will be provided for the best candidate.

Key responsibilities including but not limited to:

Guest Relations & Operations:

  • Manage day to day communication with guests, addressing enquiries and providing excellent service.
  • Familiarise yourself with and operate our property management software system effectively.
  • Process guest payments, including charging cards for reservations and handling extensions or charges to bookings.
  • Send crucial pre-arrival, in-stay and post departure information to guests.
  • Monitor and respond to guest reviews across various platforms in a professional and timely manner.

Revenue Management & Reporting:

  • Generate revenue reports and monitor key performance metrics.
  • Adjust nightly rates and implement special pricing strategies to optimise occupancy and revenue.
  • Run monthly data reports, including year on year comparisons.

Property & Client Management:

  • Onboard new properties, ensuring accurate and comprehensive listings on all relevant booking channels.
  • Digitally file contracts, maintain an organised system, and manage updates to guest guidebooks, website and logins.
  • Report and communicate maintenance issues to property owners promptly and efficiently.
  • Complete and distribute monthly client statements accurately and on time.

Marketing & Social Media:

  • Schedule and manage social media posts across multiple channels to enhance brand visibility.
  • Collaborate on the development and continued growth of guest welcome books and other digital marketing materials.

Training & Development:

  • Attend online training sessions for our property management system to stay updated on best practises.
  • Maintain proficiency in Microsoft Word and Excel for administrate tasks.
Requirements
  • Good communication and interpersonal skills for managing guest and client relationships.
  • Proficiency in Microsoft Office, particularly Word and Excel.
  • Experience with property management software (Not essential, training provided).
  • Good organisational skills and attention to detail.
  • Ability to analyse data and make data-driven recommendations. (Willing to learn, if you don’t currently have experience).
  • Familiarity with social media platforms.

What We Offer:

  • Competitive salary based on experience.
  • Training opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment.
  • Opportunity to grow with the company and contribute to its success.

If you are a motivated and organised individual who thrives in a fast-paced environment, we’d love to hear from you. Apply with your CV and a cover letter detailing your relevant experience and why you’d be a great fit for this role.

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