Head of Hospitality (Catering & Housekeeping)

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We're looking for an Head of Hospitality to look after the hospitality, catering and housekeeping team at Outward Bound Loch Eil. You and your team will provide a professional, high quality service to over 6,000 residential guests per year. This role is one of strong leadership and attention to detail management.

The key responsibilities are to: 
• Provide inspirational leadership, management and coaching of the hospitality team, who are at
various stages of their career, progression & development
• Manage and lead on all aspects of hospitality related Health & Safety and risk management,
including allergy management & COSHH. Allergy management is significant part of the role
which involves liaising with parents, young people, teachers and our staff to ensure all needs are
met
• Manage financial control and procedures, including the staffing budget (achieving optimum
utilisation), and supply chains. The centre has a reputation for sound financial and commercial
management which you will be expected to protect and enhance
• Have an owner’s eye for detail and identify opportunities to enhance standards and systems to
ensure and elevate the residential experience
• Maintain agreed quality standards against organisational standards
• Be an initiative-taking and proactive member of the Centre Leadership Team (CLT) and The
Trust wide Head of Hospitality team, supporting The Trust nationally with the development &
innovation of our hospitality provision. This will involve occasional travel to support internal
audits and attend meetings

Who we are looking for
Every day is different in Outward Bound. In addition to the key responsibilities, you will need to:
• Be a hands-on manager willing to support any of your team with any task
• Take a key role in customer interactions and have flair for looking after young people, guests and
our staff ensuring a high level of customer satisfaction
• Understand the importance of cross functional relationships and be able to respond to both
internal and external demands accordingly
• Be a centre key holder with duty manager responsibilities
• Enjoy and thrive on being “front of house” in a busy young person’s centre, as well as paying
great attention to ‘behind the scenes’
• Have a friendly, enthusiastic ‘can do’ attitude and contribute to a positive work environment
• Be energetic, with a level of fitness to be able to manage the physical demands of the job and
site
• Have excellent organisational / planning skills, and diligence
• On occasions manage special events at the centre
• Have zest to work in a busy, friendly, and professional environment, with a focus on young
people.
It is all yours, with support from the CLT, the wider organisation and some new ICT systems

Requirements

Essential

  • Wide experience of working in the hospitality sector in a management role in a 
    busy, high quality organisation.
  • Successfully led and managed a team of hospitality staff, including performance 
    reviews and feedback.
  • Current working knowledge of Health & Safety / Food Safety regulations, 
    procedures and working practices (Allergens, COSSH, Risk Assessment, 
    Manual Handling, Accident Reporting, HACCP, etc).
  • Full working knowledge of dietary and allergy requirements. Essential
    Proven experience of financial administration, budget control & supply chain 
    management.
  • Skills and knowledge of current HR practice and be a natural people person, Essential
    Aptitude for ICT, including Microsoft 365 software and online ordering. Essential
    Proven experience of building and maintaining positive relationships with people 
    within and outside of the organisation.
  • Previous experience of dealing with customers and demonstrate excellent 
    customer care skills, solving any problems in a proactive, positive way,
  • Driving licence to enable visits to other centres (for meetings & hospitality audits) 
    and supporting our summer expedition programmes with remote food provision.
  • Ability to work flexible shift patters including evening and weekend working. 

Desirable

  • Demonstrably passion for working with young people.
  • Qualifications in a hospitality setting.

 

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