Logistics Co-ordinator (Days)

Role Responsibility: Position: Logistics Coordinator - Days Location: Chatham, ME5 8RZ Hours: 42.5 hours per week (06:00 - 15:00, 12:00 - 21:00 - Monday to Friday) Salary: £27,770.97 per annum Job outline: ACA Logistics Coordinator,...

Role Responsibility:

Position: Logistics Coordinator - Days 

Location: Chatham, ME5 8RZ

Hours: 42.5 hours per week (06:00 - 15:00, 12:00 - 21:00 - Monday to Friday)

Salary: £27,770.97 per annum

 

Job outline: 

ACA Logistics Coordinator, you will ensure the effective and efficient day-to-day operation within the Patient Transport Service by coordinating the distribution of patient journeys with care and respect. 

You will work as part of a team alongside Planners, Help Desk Agents, Logistics Specialists and other Site Controllers.

 

Key Responsibilities:

  • Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
  • Follow the protocols set out for day control to ensure a uniform way of working across the team.
  • Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
  • Deal with all routine routes in a timely manner so that an appropriate response is provided.
  • Liaise with the management team to identify any potential problems.
  • Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly.
  • Coordinate and provide support to  Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered.
  • Ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
  • Carry out Administration and ensure that record keeping is kept to a high standard.
  • Promote a high level of morale, ensuring the team remain customer focused, whilst maintaining integrity at all times.
  • Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
  • Organise and allocate resources to optimise service delivery.
  • To attend Back to the Floor days with the crews periodically.


The Ideal Candidate:

Essential Criteria:

  • Ability to work effectively as part of a team.
  • Customer focused with a strong 'can do' attitude.
  • Good communication and problem solving skills with strong time management ability.
  • I.T. Literate.
  • A caring attitude towards patients and an outgoing, friendly manner, able to show empathy and respect
  • Wlling to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, Client Induction and First Aid.
  • Able to deal with multiple tasks and prioritise.

 

Desirable Criteria:

  • Knowledge of Patient Transport Services.
  • Experience of working in confidential environment.
  • Geographical knowledge of the local area to be worked within.

 


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