Senior Manager - Operational Excellence & Transformation

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End Date Thursday 27 March 2025 Salary Range £83,411 - £98,130 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid...

End Date

Thursday 27 March 2025

Salary Range

£83,411 - £98,130

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked, Hybrid Working, Job Share

Job Description Summary

The role is part of the Continuous Improvement and Automation team within the Group Chief Operating Office, focusing on driving transformative change and operational excellence across Lloyds Banking Group. As a senior manager, you will lead multiple workstreams, coach virtual teams, and drive continuous improvement initiatives. You will also define, manage, and enhance key processes across technology and change, while influencing and aligning key stakeholders910.

What You'll Need:
- Expertise in devising and executing long-term strategies to enhance productivity and efficiency.
- Ability to lead and inspire diverse teams, fostering a culture of collaboration and high performance.
- Advanced proficiency in evaluating complex information and making well-informed decisions.
- Exceptional analytical skills to diagnose issues and develop innovative solutions.
- Strong passion for spearheading innovation and implementing cutting-edge technologies.

Preferred Experience:
- Experience in Technology and/or Financial Services Process Transformation.
- Lean Six Sigma Black Belt or equivalent qualification.
- Understanding of the operating model of a financial services company.

Job Description

JOB TITLE: Senior Manager - Operational Excellence & Transformation

SALARY:  £83,411 - £98,130

LOCATION: Edinburgh or Bristol

Hours: Full Time

WORKING PATTERN: Hybrid, 40% (or two days) in the Edinburgh or Bristol office site

About this opportunity:

Are you ready for a once in a career chance to help reshape how the Group works?

The Continuous Improvement and Automation team is at the core of the Group Chief Operating Office, driving transformative change and enhancement across Lloyds Banking Group. We are evolving and establishing a Process Office that will shape the strategy, standards, and capabilities necessary for achieving operational excellence.

  • As a senior manager, you will spearhead multiple workstreams to establish the standards, capabilities, and plans for operational excellence.
  • As a people leader, you will provide clarity and coach virtual teams to deliver outcomes swiftly and effectively.
  • As a continuous improvement leader, you will drive initiatives to shape culture and foster learning, ensuring continuous day-to-day improvement.
  • As a process owner, you will define, manage, and enhance key processes across technology and change.
  • As a senior manager, you will influence and align key stakeholders with our mission, coaching and challenging them to achieve progress.

About us

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you’ll need

  • Expertise in devising and executing long-term strategies that significantly enhance organisational productivity and efficiency. Adept at anticipating market trends and adapting strategies to sustain a competitive advantage.
  • Demonstrated ability to lead and inspire diverse teams, cultivating a culture of collaboration and high performance. Consistent history of driving teams to achieve ambitious goals and surpass expectations.
  • Advanced proficiency in evaluating complex information, discerning key insights, and making well-informed decisions. Skilled in exercising sound judgement to drive impactful outcomes for the organisation.
  • Exceptional analytical skills to diagnose issues, identify root causes, and develop innovative solutions. Proven capability to navigate complex challenges and deliver effective results.
  • Strong passion for spearheading innovation and implementing cutting-edge technologies or processes. Proven history of leading initiatives that yield substantial improvements and competitive advantages.

And any experience of these would be really useful

  • Preferred experience in Technology and/or Financial Services Process Transformation.
  • Lean Six Sigma Black Belt or equivalent qualification highly desirable.
  • Comprehensive understanding of the operating model of a financial services company, encompassing systems, data, processes, and governance.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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