Customer Assistant - Store Operations - Paisley

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To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you...

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Customer Assistant - Store Operations - Paisley

Contract Start Date: 30/03/25

Work Pattern:
Week 1: Sun 04.45-11.30 / Mon, Thu 03.45-10.00 / Sat 03.45-11.30
Week 2: Sun 04.45-11.30 / Wed, Thu 03.45-10.00 / Sat 03.45-11.30

Unsocial hours fall between 22:00 and 06:00. Working between these hours incurs an addition payment per hour.

Due to the nature of the role, we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation.

Interview Information
Please only continue on to book an interview slot if you are able to fulfil the entire working pattern as advertised online, as days/hours cannot be reduced or changed due to the store demand.

Interview slots are allocated on a first come, first served basis - whilst we make every effort to interview as many candidates as possible for our roles, due to the high number of applications we receive, it is not always possible to guarantee an interview slot will be bookable.

Induction Information
Please Note: If your application is successful, you will be required to attend 2 consecutive day’s mandatory training within a Hub store. The Induction location may differ from your base store, and therefore you may be required to travel. This will be discussed with you during your interview. All induction hours are paid.

Proposed Induction Dates: Sunday 23rd and Monday 24th 10:00-18:00 at the Argyle Street store

About the Role
Backstage Store Operations Job Profile: You will be working primarily backstage within the store, moving, sorting and distributing stock from stockrooms, fridges, and freezers.

This physically demanding role gives you the responsibility of:
* Loading and unloading heavy delivery vehicles
* Organising stock for distribution throughout the whole store
* Moving equipment and displays
* Assisting delivery drivers with access to the loading bay
* Opening and closing the building
* Bailer and lift usage
* Basic maintenance and assisting with contractors

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates ,it’s strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

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