Shop and Cafe General Assistant

Immediate start

This role is based in a community shop and café, a beautiful facility within a stunning hub complex that is in the heart of the village of Tomatin. You will be responsible for a wide range of tasks from greeting and seating customers through to displaying products and cash handling. ...

We are delighted to be supporting our client, White River Trading (WRT), to recruit a general assistant who will be responsible for working as part of a team to serve customers in their shop and cafe, clean and maintain the kitchen, and managing products and goods. This is an exciting role which is based in the beautiful village of Tomatin, less than 20 minutes from Inverness and Aviemore. 

This is more than a 9 – 5 position and flexibility will be required, including working weekends and occasional evenings.

About the role

You will be responsible for a wide range of tasks in a quaint rural café from greeting and seating customers through to displaying products and cash handling. Maintaining excellent standards of cleanliness, hygiene and food safety is essential.

Training and development opportunities will be provided.

You will be responsible for:

Waiter/Waitressing:

  • Seating customers.
  • Taking customer orders.
  • Serving and clearing tables.
  • Taking payment at the till and at customer’s table.
  • Cash handling.

Shop Assistant:

  • Ensuring customers are served at the tills in a positive, friendly manner.
  • Maintaining a detailed knowledge of the products.
  • Dealing with any customer complaints, escalating to the manager if required.
  • Making effective use of visual merchandising to make products more appealing to customers.
  • Ensuring the shelves, fridges and produce are fully always stocked.
  • Maintaining the stock rotation system, always pulling the oldest products to the front, discounting products a couple of days before their expiry date and removing stock from the shelves the evening the date expires.
  • Keeping all products priced correctly, ensuring any price changes are updated immediately on the shelves and on our till system.
  • Ensuring incoming stock is checked for the correct quantities / best-before dates and damages.
  • Any delivery errors must be reported to the relevant suppliers on the day of arrival.
  • Being part of a team and help ensure the smooth and effective running of the shop.

Kitchen Porter:

  • Efficiently carrying out basic cleaning tasks.
  • Collecting and washing pots and pans.
  • Cleaning crockery and cutlery and ensuring food preparation sites are clean and ready.
  • Unloading equipment and food from deliveries.
  • Ensuring storeroom remains organised.
  • Sweeping and mopping floors.
  • Sanitise food preparation areas.
  • Empty bins.

JOIN THE TEAM
Does this sound like a role for you? If yes, we will welcome the chance to talk to you.

OUR CLIENT
WRT is a wholly owned subsidiary and retail arm of Strathdearn Community Development Ltd (SCD). WRT was established to operate and maintain all SCD assets; including the provision of services to the Strathdearn community along with the operation and promotion of “The Strathdearn” (a community hall and resilience centre within Tomatin). 

SCD is a company limited by guarantee, with a constitution. It is also a registered charity and regulated by the Office of the Scottish Charity Regulator (OSCR). 

EQUAL OPPORTUNITIES
Our client is committed to an active Equal Opportunities Policy, which starts with their recruitment process.

Requirements

What we need

Experience:

  • No previous experience is required.
  • Have a keen interest in customer service.
  • Good communication and teamwork skills.
  • Good physical stamina to stand and work for long periods.
  • Strong standards for cleanliness and hygiene.

Attributes:

  • Pleasant presentable and hard-working.
  • Willing to be flexible and work as part of a team.
  • Provide phenomenal customer service.
  • Thrives in a fast-paced environment.
  • Exceptional organisational skills – being focused and effective at all times.

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