Information and Advice Hub Advisor - 1-3 Mainholm Road, Ayr - SOA11041 - SOA11041

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Job Description The Information and Advice Hub offers free, impartial, and confidential advice services to residents across South Ayrshire. Working in this role you need to be completely customer focussed and have a background in ...

Job Description

The Information and Advice Hub offers free, impartial, and confidential advice services to residents across South Ayrshire. Working in this role you need to be completely customer focussed and have a background in delivering front line customer service.

This role will be part of our core team based within the Information and Advice Hub in Ayr. The successful candidate will work as part of a team to provide a full welfare rights and money advice service including budgeting skills as well as general advice on employment, immigration, and a range of other topics. You will need to be flexible to meet the needs of the role and travel across South Ayrshire on occasion to provide our services from foodbanks and other community venues.

To succeed in this role, you will need to demonstrate your abilities in delivering a frontline customer service, you should be flexible to meet the changing needs of the service and have the drive to assist with meeting the Council Commitment of reducing poverty and disadvantage.

We are particularly interested in candidates who have experience of working in a similar role delivering welfare rights and/or money advice, can demonstrate skills in handling customer enquiries face to face, by phone, digitally and have experience of using multiple ICT systems simultaneously.

Full training within the role will be provided. For more information, please visit https://south-ayrshire.gov.uk/information-and-advice-hub

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RESPONSIBILITIES

Please click on the Job Attachments to access the Job Description.

Requirements

South Ayrshire is at the heart of historic Ayrshire, with a wealth of local heritage and culture, first class leisure amenities, world-wide travel links, diverse landscapes and thriving communities.

Making a difference for our communities is at the heart of what we do and working with us means, you can use your skills, knowledge and experience to help us do just that. We currently employ around 6000 people to serve a population of more than 112,000 people located across a diverse area that includes the towns of Ayr, Girvan, Maybole, Prestwick and Troon as well as small rural villages, coastline and farmland.

We are an ambitious Council, and we aim to place people at the centre of everything we do as we look to deliver the best possible outcomes. We are ambitious for our communities too and our new Council Plan is based on priorities and outcomes that we believe will have the greatest impact on the wellbeing of our communities, our local economy, and our environment.

BENEFITS

Here’s what we can offer!

  • Competitive salary
  • Excellent pension scheme
  • Generous annual leave entitlement and enhanced leave scheme (purchase of up to 2 weeks’ holidays)
  • Wellbeing initiatives and Occupational Health services
  • A healthy environment supportive of work-life balance and caring responsibilities
  • Car leasing scheme
  • Discounts on major supermarkets and retailers, cinemas and gym memberships (including Council leisure facilities)
  • Purchase of white goods and more via salary sacrifice
  • Cycle to Work Scheme
  • Scotwest Credit Union

The Individual

This post is temporary until 14/05/2026.

The grade of this post is Level 5.

The work style for this post is Hybrid Worker.

Hybrid Workers

The successful candidate will be required to work flexibly between home and the office and the frequency for attending the office may vary depending on the exigencies of the service.

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