Operations Assistant
- £28,000 per annum
- Full Time
- Permanent
- Contact: Nikki Howie
- Reference: Operations Assistant
- Posted May, 27, 2025 8:45 AM
Situated in the heart of the Outdoor Capital of the UK, our destination welcomes thousands of visitors each year for everything from scenic gondola rides to mountain biking, forest walks, events, and unique Highland hospitality. We are currently seeking an Operations Assistant to support the smooth running of day-to-day activities. ...
About the Role
As an Operations Assistant, you’ll be at the heart of our customer experience. This is a varied and hands-on role, ideal for someone who enjoys working in a fast-paced, outdoor-oriented environment with a strong focus on customer service and teamwork. You will assist in the delivery of services across different departments — from retail and ticketing to general site presentation and facilities coordination.
Key Responsibilities
Support the daily operations of the Nevis Range site, including customer areas, facilities, and equipment
Deliver excellent customer service across our reception, retail, and ticketing areas
Assist with setup and support of events, guided activities, and visitor experiences
Maintain high standards of cleanliness, safety, and presentation throughout the site
Liaise with other departments to ensure smooth operations and consistent guest/customer experience
Respond to guest/customer enquiries and provide information on activities, facilities, and local attractions
Support site checks and basic maintenance tasks as required
Requirements
What We're Looking For
A proactive and friendly team player with a strong work ethic
Excellent communication and customer service skills
Flexibility to work across departments and adapt to different tasks
Previous experience in hospitality, tourism, or visitor attractions preferred
An interest in the outdoors and local Highland environment is a plus
Reliable, willing to work weekends and holidays as part of a rota
What We Offer
A chance to live and work in one of the UK’s premier mountain biking destinations.
Opportunities for further training and development.
Staff perks and discounts across Nevis Range services.
A friendly, outdoors-loving team environment.
Involvement in exciting events, race days, and mountain biking festivals
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