FT & PT Telesales Executives

At HBNL, our mission is to bridge the digital divide by providing future-proofed, ultra-fast fibre broadband to underserved, rural communities across Scotland. Our Telesales Executives based in our Inverness office, will play a key role in growing and maintaining the Highland Broadband customer base.  ...

We put people at the heart of everything we do, providing a dynamic, supportive environment where customer centricity is championed. That’s why our customers love our product, rating us Excellent on Trustpilot.

We’ve undertaken significant growth, but we’ve got big plans to do more. Join us to help shape the future of rural broadband in Scotland.

The Telesales Executive plays a key role in growing and maintaining the Highland Broadband customer base. We have full and part-time opportunities available between 12 and 8pm Monday to Saturday. Based at our recently acquired Inverness office, you will join a friendly and motivated customer operations team. As Telesales Executive you will use your excellent communication and rapport-building skills to: 

  • Proactively contact potential Highland Broadband customers from leads generated by marketing and field sales activity.
  • Respond to inbound sales calls in a timely and efficient manner.
  • Identify customer needs via effective questioning, upselling to higher tariffs where possible.
  • Contacting existing customers to encourage referrals, and to identify opportunities for VAS sales and to negotiate contract renewals.
  • Effectively utilise CRM tools to accurately record information on call activity, effectively manage sales, leads and pipeline.
  • Support customer service colleagues so that the customer onboarding process is smooth.
  • Objection handle to overcome any customer concerns.
  • Work to the company sales quality standards and processes to ensure all contacts receive a positive brand experience.

Full and Part Time Opportunities available from 12 hours per week

Requirements

To be successful in this role you will need previous experience in a customer-focussed role and:

  • Excellent verbal communication skills
  • Good listening skills and adaptable
  • Strong customer-centric mindset
  • Resilient remaining calm under pressure
  • Ambassador of the brand
  • Be flexible to work evening hours (up to 8pm) as required

Apply online with a CV and a cover letter outlining why this is the right job for you!

Apply now

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