Senior Rent Income Officer - INTERNAL APPLICANTS ONLY - EAL11499

Vacancy Information Days and Hours of Work: Monday - Friday Flexi time is applicable, and starting and finishing times are flexible. To start August INTERNAL APPLICANTS ONLY. This post is open only to current employees …...

Vacancy Information

Days and Hours of Work:
Monday - Friday
Flexi time is applicable, and starting and finishing times are flexible.
To start August

INTERNAL APPLICANTS ONLY. This post is open only to current employees of East Lothian Council (this includes agency/casual/locum staff who are currently undertaking work for us).

An exciting opportunity has arisen for a dedicated Senior Rent Income Officer to join our Revenues Service based at John Muir House in Haddington.

In this key role, you will contribute to the delivery of a high-quality Rent Income service for all Council tenants across East Lothian. Working closely with the Rent Income Team Leader, you will play a vital part in reducing rent arrears and maximising income—ensuring the financial sustainability needed to support and enhance our housing services.

You will be responsible for providing expert guidance, support, and advice to colleagues and external partners. A core part of your role will involve coordinating and monitoring team performance to ensure the service operates efficiently and effectively.

The successful candidate must have:

  • Minimum SVQ Level 3 qualification (or equivalent), or the ability to demonstrate equivalent knowledge, skills, and experience.
  • Strong understanding of rent charging processes and debt recovery practices.
  • Excellent written and verbal communication skills.
  • High attention to detail and strong organisational abilities.
  • Proven negotiation skills and the ability to work collaboratively within a team environment.

Home / Hybrid Working Consideration
Applications for homeworking or hybrid working will be considered for this post, subject to a trial period and in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview. All applicants must live in the UK and will be expected to attend Council offices from time to time as required.

Job Details

Responsible for the delivery of an effective and efficient service to collect Rent income to ensure that the Council has the finances to deliver high quality services to all East Lothian Council tenants. Provide support, guidance and advice to colleagues and external bodies by coordinating and monitoring the Teams performance to maximise efficiency of the service provision.

Ensure customers, the team and services are fully supported and all work is in compliance with the Council's policies, procedures and legislation with a commitment to achieve best value.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
HNC/SVQ Level 3 or equivalent level of knowledge and/or relevant working experience

Driving Licence
A current driving licence is desirable.

Level 1 Disclosure Clearance
This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.

Additional Information

For additional East Lothian Council employment information please click on the following link:
www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.

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