Customer Success Specialist

We're looking for an energised and driven individual with excellent customer service skills to add to our audience team who will be working in our Inverness Office. ...

We are passionate about local: local news, local entertainment, local sport, local politics and above all, making sure the local communities we cover trust us to keep them informed and inspired.

Our business is accelerating in a digital direction. Printed newspapers are still important to us - we sell about 17,000 newspapers each week - but our focus is on transforming into a digital-first news publisher. We've already made significant progress, acquiring over 10,000 digital subscribers across Highland News and Media.

Our portfolio of marketing solutions include: print advertising, digital display, outdoor advertising, event management and sponsorship - quite a list for a company anchored in the Highlands.

Requirements

 Responsibilities will include but are not limited to:

  • Being a first point of contact for customers, helping with queries through phone and e-mail contact.
  • Ensuring excellence in customer service and dealing with incoming enquiries from new and existing subscribers.
  • Helping to drive our digital transformation and further our online subscription model, acquiring new customers and switching existing print customers online.
  • Being a team player. As part of the audience team, this will provide you with the opportunity to work closely with the editorial and sales teams to contribute to the company’s development.
  • Processing and presenting data across the wider business.
  • Great organisational skills, we publish 12 different weekly newspapers and 8 websites across a patch covering the Highlands, Moray, Shetland and Aberdeenshire, reaching to many customers across the North of Scotland.
  • Being an ambassador for Highland News & Media - we've loads of great stuff we'll need you to shout about.

More information about the role:

  • Full-time role (Part-time would be considered for candidates)
  • Hybrid working based from our Inverness Office
  • 34 days of annual leave
  • Quarterly bonus scheme
  • Yearly profit share scheme 

Our business is in the midst of a digital transformation and you can make a significant impact. As a Customer Success Specialist you will have the opportunity to work closely with the team and our audience and to contribute to the growth of our organisation.

If you think you fit the bill, send your CV along with a few sentences about yourself to our Digital Audience Specialist, Craig McLean, via the link below.


The closing date for applications is: Sunday 9th November 2025.

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