Facilities Helpdesk Administrator

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Facilities Helpdesk Administrator (Job ID: 1913) Company: ASCO UK Limited Employment Type: Full time and Permanent Location: Peterhead Hours of Work: 37.5 hours per week, Monday to Friday. Shift pattern alternates weekly between 08:00–16:00 and …...

Facilities Helpdesk Administrator (Job ID: 1913)

 

Company: ASCO UK Limited

Employment Type: Full time and Permanent

Location: Peterhead 

Hours of Work: 37.5 hours per week, Monday to Friday. Shift pattern alternates weekly between 08:00–16:00 and 09:00–17:00. This position offers hybrid working arrangements with a degree of flexibility.

Reporting to the Facilities Manager, this position is responsible for managing, administering, and maintaining the work task systems across multiple ASCO sites on an ongoing basis. Duties include:

• Forming part of a small team which work together to develop a strong professional Helpdesk facility serving the needs to the client base and the FM Team.

• Acting as a central point of contact for the in-house Facilities Team for all activities.

• Responsible for the handling and assigning of logged FM Helpdesk tickets (phone or helpdesk system) to the relevant team members or external contractor.

• Closing tickets down after completion by the Facilities team or external contractors and ensure works have been completed to an acceptable standard.

• Ensures prompt resolution of any customer work requests in an efficient, professional manner.

• Monitoring & updating FM related tasks (planned and reactive) in ticket system.

• Reporting on a ticket data and analysis of same as required on a monthly basis.

• Developing and maintaining positive and client-focused relationships within the FM Team, and wider departments within ASCO and external contractors.

• Communicate any operational matters of concern & potential issues with your line manager, ensuring resolution at an early stage.

• Cover other Shared Services roles and responsibilities when required and provide general administrative duties as and when required within the general office support/facilities management area.

 

Minimum Competencies (Skills, Knowledge and Behaviours)

• Motivated to achieve the highest standards of performance and customer support, maintaining a culture of continuous improvement and innovation.

• Customer focused with the ability to build and maintain effective relationships, both internal and external.

• Resilient to cope with conflicting demands, able to prioritise duties and work effectively under pressure while remaining calm and professional at all times.

• Demonstrate responsiveness and creativity in finding solutions for service delivery.

• Seeks to continuously improve processes, systems, and overall client satisfaction.

• Excellent planning and organisational skills with experience of working under pressure.

• Accustomed to working effectively in a fast-paced environment, being flexible to adapt to changing workloads and priorities, where high standards are not compromised under pressure.

• Strong interpersonal and communication skills both verbal and in writing.

• Ability to work stand-alone, demonstrating initiative and ownership, while a positive contributor to the wider team.

• Computer literate with well-developed IT skills across the Microsoft suite and a practical understanding of data entry and reporting applications.

 

Desirable Qualifications/Competencies

• 2-4 years previous facilities administration or helpdesk experience.

• Previous experience of working in a fast-paced, corporate environment.

• Experience in administrative roles working within events, hospitality, retail environment

 

As you would expect from a highly progressive company, an attractive remuneration package is available to the successful applicant. When applying, your CV should include your current/most recent employment, which clearly demonstrates examples of the skills and behaviours required for the above role.

 

Equity, Diversity and Inclusion (ED&I)

ASCO is committed to supporting and promoting Equity, Diversity & Inclusion (ED&I). This commitment is embraced by our Group Board and our Management Board and informs all of our activities and their impact on our customers, employees and our stakeholders. 

 

 

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