Operations Support Co-Ordinator

Operations Support Co-Ordinator Full-time, £28,000 - £28,000 per annum Ref: 35226 Salary: £28,000 - £28,000 per annum Hours: Full-time Contracted Hours: 40.25 Contract Type: Permanent Location: Stafford North Park Business Park, Stone Road, Stafford, ST18 …...

Operations Support Co-Ordinator

Full-time, £28,000 - £28,000 per annum

Ref: 35226

Salary: £28,000 - £28,000 per annum

Hours: Full-time

Contracted Hours: 40.25

Contract Type: Permanent

Location: Stafford North Park Business Park, Stone Road, Stafford, ST18 9SE

Description

Operations Support Coordinator

Stafford Fulfilment Centre

The Role

To support the smooth running of the SFC Warehouse operations, ensuring all operational absence is captured and tracked.  To co-ordinate daily operational administration tasks, supporting the Shift Operations Manager with organising and prioritising work coming in via electronic channels.

 

Shifts

 

  • 6:00 – 18:00  4 on 4 off

 

Salary - £28,000 

 

Key Responsibilities

  • Responsible for managing operations emails, responding to, filtering, and redirecting emails and escalating any emails that are high profile/ high risk to the duty management/leadership.
  • Produce accurate KPI’s daily for the Operational managers ensuring all information is reliable and precise.
  • Produce and analyse reports for Managers and distribution Leadership team.
  • Manage the absence phone line, taking and returning calls and speaking to colleagues directly regarding absence on shift.
  • Update Time & Attendance /performance systems and trackers with colleagues’ absence
  • Monitor daily absences via time & attendance system, reviewing any unreported absences to ascertain reason/s, completing paperwork as required. Managing exceptions of colleagues absences.
  • Co-ordinate outstanding welcome back to work forms to and from the operational Managers.
  • Adhere to GDPR regulations and confidentiality of all colleague information.
  • Process paperwork updating relevant trackers with detail and scanning to storage.
  • Administrating WLM on behalf of the FLM team.
  • Administrating site overtime for colleagues updating trackers and reporting overtime trends

 

 

What you will bring

  • Previous administrative experience within a fast-paced office environment is essential with use of Microsoft Word, Excel, Teams, and email.
  • Ability to form collaborative relationships with Operations and support office teams.
  • You are a team player, who respects and adheres to our business values and naturally demonstrates our core behaviour.
  • You help to create a friendly and supportive working environment.
  • Excellent organisation skills and attention to detail
  • Excellent communication and customer service skills, including telephone skills and written communication over emails.
  • Ability to work on own and organise own workload.
  • Excellent organisation skills and attention to detail
  • Ability to effectively contribute to a team environment.

 

What you will get in return

  • Competitive pay
  • Full-time employment
  • Training and development opportunities
  • Potential industry qualifications
  • Room for career growth within our company
  • A generous Total Reward Package, which includes:
  • Paid annual leave (22 shifts increasing to 24 after 2 years service.)
  • Free on-site parking
  • On-site electric vehicle charging.
  • A paid day off for your birthday
  • An extra paid day off to celebrate a new pet in your family.
  • Cycle to work program for tax-free bicycle purchase.
  • Enhanced maternity, paternity, adoption, and shared parental leave
  • Access to a subsidised canteen, discount in Pets at Home stores and more!

(Note: Benefits are pro-rated based on your contracted hours.)

 

About Us

 “We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”

 

*Please note that we reserve the right to close this job advertisement prior to the stated closing date if suitable candidates are identified. We encourage interested applicants to submit their applications promptly.

Organisation: Pets at Home

Date Posted: 31-10-2025

Expiry Date: 09-11-2025

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