Trade Parts Advisor

We are looking for an experienced, friendly, and results-driven Trade Call Centre Parts Advisor to join our team and help provide a first-class customer service, helping the department to hit monthly targets. We offer: 33 …...

We are looking for an experienced, friendly, and results-driven Trade Call Centre Parts Advisor to join our team and help provide a first-class customer service, helping the department to hit monthly targets.

We offer:

  • 33 days’ holiday allowance with room to grow
  • Generous retail discounts
  • Private healthcare
  • Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
  • Pension scheme
  • Maternity and paternity packages
  • Opportunities for training and progression

Hours

Full time: Monday – Friday 8am – 5.30pm and one Saturday shift per month 8am – 12pm.

About the role

Our Parts Advisors work in our trade call centre, dealing with a high volume of trade calls and emails daily. Your main responsibility will be to answer the calls and emails, build strong relationships with customers and a good customer base to help the department achieve the monthly targets.

We are looking for someone who has a positive attitude, is hard working, reliable, and can adapt to different types of trade customers and queries on a daily basis. You will also need to understand the department goals and actively help to achieve these.

Day-to-day duties

  • Answer as many calls as possible in a professional manner throughout the day and look to build relationships to sell as much as possible.
  • Help cover different email accounts that are offered to the trade and Arnold Clark branches.
  • Help cover the trade shop when required – this requires serving customers face to face.
  • General housekeeping – we take card transactions throughout the day, so all card slips and invoices must be dealt with in the correct manner. We also operate a clean desk policy, which you must adhere to.
  • Help with any other tasks that management need carried out on a daily basis – these include helping with reports, receipting or parts ordering.

Essential skills

  • All essential training will be given
  • Motor vehicle knowledge to some extent
  • A high level of accuracy and the ability to multi-task
  • Strong communication skills are required, as we work alongside our transport and picking department and you will need to keep customers updated with orders

Nice to have but not essential…

  • Previous parts experience is preferred
  • Rev8, Autocat and EPC (electronic parts catalogue) experience is preferred

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

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