Aftersales Advisor

We are looking to hire a highly driven Aftersales Advisor to join our Aftersales department at our Omoda/Jaecoo branch in Linwood. We offer: 33 days’ holiday allowance with room to grow Generous retail discounts Private …...

We are looking to hire a highly driven Aftersales Advisor to join our Aftersales department at our Omoda/Jaecoo branch in Linwood.

We offer:

  • 33 days’ holiday allowance with room to grow
  • Generous retail discounts
  • Private healthcare
  • Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
  • Pension scheme
  • Maternity and paternity packages
  • Opportunities for training and progression

Hours

Full time: Monday – Friday 8am – 5.30pm and alternative Saturday’s 8am – 12pm

About the role

As an Aftersales Advisor you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.

Day-to-day duties

  • Reviewing and forward planning workloads and checking for accurate and detailed information.
  • Liaising with the workshop to ensure they have their required parts.
  • Receipting, issuing, and controlling stock.
  • Taking care of customers that are bringing in their vehicles for service/repair.
  • Identifying parts required and sourcing parts using parts catalogues and internal systems.
  • Communicating with customers on the progress of their vehicle.
  • Advising of any faults or repairs required and providing clear and accurate solutions.
  • Preparing customer reports and invoices.
  • This role would be suited to someone who is a good communicator, well organised, self-motivated and keen to deliver a good experience for our customers.

Essential skills

  • Good levels of literacy and numeracy
  • Strong communication skills
  • An interest in developing your knowledge and skills
  • A passion for great customer service
  • Willingness to learn and listen to instructions
  • Ability to build good relationships with your team and other departments
  • Ability to ask questions and learn quickly on the job
  • Willing to use your own initiative

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

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